Deputy Director

Equus; Milwaukee (WI); On-site; USD 69,000 - 72,000; Full time

Job summary

Equus Workforce Solutions is seeking a Deputy Project Director in Wisconsin to oversee case management, enrollment, and customer service operations. The role emphasizes implementing total quality management, change management, and leadership across departments to improve services and performance.

Under supervision of the Project Director, you will coordinate outreach, reporting, and program delivery, serving as primary liaison with Income Maintenance and driving best practices across regions.

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field.
• Five years of management experience with coaching and mentorship.
• Strong written and oral communication; analytical and process-driven.

Responsibilities

• Lead and implement QA procedures within case management, enrollment, and customer services.
• Provide change management for policy/procedure updates.
• Coordinate case management, enrollment, and customer service activities.
• Lead staff and collaborate with Department Heads to improve services and performance.
• Oversee reporting of operations metrics for Project Director.
• Serve as primary contact for Income Maintenance issues.
• Develop best practices and provide team guidance.
• Coordinate Refuge Cash Assistance program delivery as needed.

Skills

Management experience

Coaching staff

Process-driven

Team player

Communication skills

Microsoft Word

Driving record

Education

Bachelor degree or higher in Human Services, Business, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

• Job Title: Deputy Project Director (925582)
• State Location: WI
• Compensation: USD 50 - USD 52 - hourly

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units
• Implement and provide change management when changes to policy / procedure occur
• Manages communication and coordination of case management, enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
• Participate or lead outreach activities
• Oversee timely and accurate reporting of operations metrics for Project Director
• Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
• Build business process expertise within the team and develop best practices
• Coordinates service delivery for Refuge Cash Assistance program (if required)
• Compiles information and data for completion of quarterly reports
• Effectively collaborate with departments for program development and information dissemination
• Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
• Other duties as assigned

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
• Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
• Must be process-driven, analytical, and solution-focused
• Must be a team player and model LEGACY Principles
• Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
• Strong written and oral communication skills
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
• Must possess and maintain a good driving record and meet company driving requirements

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

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