Deputy Chief of Customer Services - Program & Ops Leader

LABOR - Family and Medical Leave Insurance; Baltimore (MD); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

The Deputy Chief of Customer Services in Maryland's FAMLI program is the second-in-command for customer services, overseeing Claims Benefits, Customer Care, Employer Services, and Insurance Plan Compliance. This role supports the Chief in driving performance and ensuring Maryland workers can access paid time off for medical and family needs.

The position requires a bachelor's degree and 7-10 years of progressively responsible managerial experience in complex organizations, with a track record of

Qualifikationen

• Bachelor's degree from an accredited college or university.
• 7-10 years of progressively responsible management experience in complex public, private, or non-profit organizations.
• Demonstrated experience leading dynamic, high-performance teams and managing stakeholders in complex, high-stakes environments.
• Ability to develop and execute strategies to improve organizational effectiveness and efficiency.
• Experience managing operational budgets and benefit pools (preferred).
• Track record of providing outstanding customer experience through data-driven, user-centered process improvements.

Kenntnisse

Management experience

Team leadership

Stakeholder management

Strategy development

Budgeting experience

Customer experience improvement

Ausbildung

Bachelor's degree

Jobbeschreibung

The Deputy Chief of Customer Services in Maryland's FAMLI program is the second-in-command for customer services, overseeing Claims Benefits, Customer Care, Employer Services, and Insurance Plan Compliance. This role supports the Chief in driving performance and ensuring Maryland workers can access paid time off for medical and family needs.

The position requires a bachelor's degree and 7-10 years of progressively responsible managerial experience in complex organizations, with a track record of