Depot Operations General Manager

ITS Technology Co. Ltd; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the intermodal industry is seeking a Depot Operations/General Manager in Seattle to oversee operations at their depot. This role involves ensuring safety and quality of service, managing operations personnel, and maintaining high customer satisfaction through effective relationship management and team leadership.

Qualifications

• Proven experience in depot operations management or logistics.
• 3-5 years of supervisory experience.
• In-depth knowledge of safety protocols and regulations.

Responsibilities

• Oversee day-to-day operations ensuring safety and efficiency.
• Monitor operational activities and track KPIs.
• Build and maintain relationships with customers.

Skills

Leadership

Employee Development

Customer Relationship Management

Problem-Solving

Communication

Collaboration

Job description

Overview

ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we’ve kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services and technology to meet ever-evolving needs.

We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo.Our application of and access to new smart, connected, and living technologies will provide supply chain resiliency with safety, service, and a platform for growth, unlike other single service providers.

We are located at 1 S Idaho St Seattle, Washington 98134.

Responsibilities

TheDepot Operations/General Manageris responsible for overseeing the day-to-day operations of the depot, ensuring the safety, efficiency, and quality of services related to the inspection, repair, maintenance, and storage of equipment such as containers, chassis, refrigerated containers, gensets, and more. This role also involves equipment sales and the development of a high-performing team dedicated to delivering excellent service to both internal and external customers.

• Provide day-to-day oversight of employees to ensure asafe and productive workplacein line with company standards and regulations.
• Ensurecompliance with regulatory requirements, as well as corporate policies and procedures related to depot operations.
• Monitor operational activities and trackKey Performance Indicators (KPIs)to ensure they remain within acceptable standards.
• Meet customer needs and commitments by effectively managing depot activities and maintaining high service quality.
• Assist with the development ofgoals and objectivesfor the depot operation, focusing on production, profitability, safety, and compliance, in alignment with regional and business unit goals.
• Monitor employee performance, provideconstructive feedback, and take appropriate action as necessary to maintain a productive workforce.
• Build and maintain strong relationships withexisting and potential customersto ensure continued business and customer satisfaction.

Qualifications

Required Skills and Qualifications:

• Proven experience indepot operations management, logistics, or a related field.
• Minimum 3-5 years of supervisory experience
• Strong leadership and team management skills, with a focus onemployee developmentand fostering a positive workplace culture.
• In-depth knowledge of safety protocols and industry regulations for depot operations.
• Strong ability tomonitor and analyze operational performance, including KPIs, and make data-driven decisions to improve efficiency and service quality.
• Excellentcustomer relationship managementskills, with the ability to manage both internal and external customer expectations effectively.
• Solid understanding ofequipment maintenance and repair processes(containers, chassis, refrigerated containers, gensets, etc.).
• Strongproblem-solving skillsand the ability to resolve operational challenges in a timely manner.
• Effectivecommunicationandcollaborationskills to work with internal teams, external partners, and union representatives.
• Must pass a pre-employment background verification, physical and drug screening
• Open availability

Preferred Qualifications:

• Experience managing Depot/Railyard operations or similar logistical operations.
• Familiarity with industry regulations and safety protocols.
• Strong coaching and team development skills.

Work Environment:

• • The role involves working Indoors/outdoors in a Depot environment with exposure to various weather conditions.
  • The position requires managing operational challenges and overseeing staff in an active and fast-paced setting.