Deposit Quality Associate - Operations Shared Services

WesBanco Bank Inc.; Chattanooga (TN); On-site; USD 42,000 - 61,000; Full time

Job summary

WesBanco Bank Inc. in the United States is seeking a quality assurance reviewer in the Operations Shared Services Department to ensure accurate review of signature cards, CIP data, and deposit holds. The role emphasizes compliance, documentation standards, and timely processing within regulated banking procedures.

You'll collaborate with peers, adapt to new systems, and maintain high accuracy while meeting vendor timelines and customer service levels.

Qualifications

• Must ensure documentation meets regulatory, procedural, and policy expectations.
• Verifies CIP requirements and accurate owner/signers information.
• Banking is highly regulated; complete compliance training timely.

Responsibilities

• Review signatures and related documents for new and existing deposit accounts.
• Ensure accuracy of account documentation and ownership details.
• Validate CIP elements and ensure system/document consistency.
• Review deposit account holds for Reg CC compliance and timelines.
• Collaborate with peers, learn new banking systems, and meet timelines.
• Provide support for errors and corrections in banking processes.

Skills

Quality assurance

Banking experience

Documentation accuracy

Regulatory compliance

Microsoft Office

Education

High School Diploma or GED

Tools

Banking software

Job description

SUMMARY:

Responsible for completing quality assurance reviews within the Operations Shared Services Department. This includes review of all signature cards and other related documents for all new deposit accounts and/or existing deposit accounts with recent changes and customer CIP information. Responsibilities will also include review of deposit account holds.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensures accurate and timely processing of account reviews which includes new accounts, account changes, and holds.

Collaborates with peers and leaders effectively.

Demonstrates a willingness to change processes and technological capabilities.

Willingness to learn new systems and processing in order to streamline and scale work.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined with accuracy.

Reviews and interprets account requirements for new and revised signature cards to ensure all documentation standards are met and properly followed, including documentation for businesses, POA, trusts, etc.

Verifies completeness and accuracy of required account documentation, ensuring all uploaded files meet regulatory, procedural, and policy expectations.

Confirms ownership details by validating that all owners, signers, and authorized parties are correctly identified and documented.

Validates Customer Identification Program (CIP) requirements, ensuring all CIP elements are accurately recorded on the signature card and within the system.

Ensures consistency between system records and electronic documents, identifying discrepancies.

Reviews deposit account holds for compliance with Regulation CC, ensuring hold types, amounts, and availability timelines are applied correctly and documented appropriately.

Provides support to banking centers as needed related to errors and corrections.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively within team and with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook.

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

High School Diploma or General Education Degree (GED) required.

Banking experience preferred.