Deposit Quality Associate - Operations Shared Services

WesBanco Bank, Inc.; Bowie (MD); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

17 PTO days

5 STD days

11 paid holidays

Floating holiday

Health, dental, vision insurance

401(k) with company match

Job summary

WesBanco Bank, Inc. is seeking a Deposit Quality Associate to perform quality assurance reviews of deposit accounts and related documentation. The role focuses on signature cards, CIP, holds, and regulatory compliance, with remote work primary and occasional in-person meetings as needed.

Responsibilities include processing accuracy, collaboration with peers, and learning new systems to streamline operations, all while meeting service level expectations and staying compliant with regulations.

Qualifications

• High School Diploma or GED required.
• Banking experience preferred.
• Strong attention to detail and document review.
• Proficiency with Microsoft Office and ability to learn new software.
• Excellent communication and teamwork.

Responsibilities

• Complete quality assurance reviews for new and existing deposit accounts.
• Review signature cards and CIP information.
• Ensure compliance with Regulation CC for holds and disbursements.
• Verify documentation accuracy and ownership details.
• Support banking centers with errors and corrections.
• Adapt to new systems and processes to scale work.
• Maintain timely processing with SLAs.

Skills

Attention to detail

Team player

Prioritization

Learning agility

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Banking software

Job description

Deposit Quality Associate - Operations Shared Services

#12-9828

Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely)

Market

Mid-Atlantic

40

Requirements

High School Diploma or General Education Degree (GED) required .

Banking experience preferred .

Job Description

SUMMARY:

Responsible for completing quality assurance reviews within the Operations Shared Services Department. This includes review of all signature cards and other related documents for all new deposit accounts and/or existing deposit accounts with recent changes and customer CIP information. Responsibilities will also include review of deposit account holds .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensures accurate and timely processing of account reviews which includes new accounts, account changes, and holds.

Collaborates with peers and leaders effectively.

Demonstrates a willingness to change processes and technological capabilities .

Willingness to learn new systems and processing in order to streamline and scale work.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined with accuracy.

Reviews and interprets account requirements for new and revised signature cards to ensure all documentation standards are met and properly followed, including documentation for businesses, POA, trusts, etc.

Verifies completeness and accuracy of required account documentation, ensuring all uploaded files meet regulatory, procedural, and policy expectations.

Confirms ownership details by validating that all owners, signers, and authorized parties are correctly identified and documented.

Validates Customer Identification Program (CIP) requirements, ensuring all CIP elements are accurately recorded on the signature card and within the system.

Ensures consistency between system records and electronic documents, identifying discrepancies.

Reviews deposit account holds for compliance with Regulation CC, ensuring hold types, amounts, and availability timelines are applied correctly and documented appropriately.

Provides support to banking centers as needed related to errors and corrections.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing . You will also be expected to complete all assigned compliance training in a timely manner .

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions -oriented manner.

Ability to interact effectively within team and with customers they service .

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook .

Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.

Ability to learn various Banking Software programs.

ADDITIONAL INFORMATION

The wage range for the Deposit Quality Associate position is between $ 18.00 - $ 21.00 hourly . The position includes 17 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday.

• WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match .

Full-Time/Part-Time

Full-time

Area of Interest

Operations

All Locations

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WesBanco is an Equal Opportunity, Aff.. EOE/Disabled/Veteran
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