Business Services Specialist I

1st Security Bank of Washington; Mountlake Terrace (WA); Sur place; USD 28 000 - 30 000; Plein temps

Résumé du poste

1st Security Bank of Washington in Mountlake Terrace is seeking a customer-focused team member to deliver a WOW experience to business customers. This role supports system questions, product inquiries, and general requests in a collaborative environment that balances service and operations for the best client experience.

Key duties include handling external and internal inquiries by phone, email, and in-person, supporting ACH, Business Online Banking, and cash-management services, and ensuring

Qualifications

• High School graduate or equivalent
• Prior experience in retail banking
• Knowledge of regulations including Bank Secrecy Act and AML policies
• Must be bondable

Responsabilités

• Demonstrates service excellence in external and internal customer support by telephone, email, secure messaging, and in person
• Professional oral and written communication skills and follow-up
• Timely responses and resolution of customer issues and requests originated by phone, secure email, and public website email communications
• Provides support to both external and internal customers for ACH origination, ACH and Check Positive Pay, Business Bill Pay, Business Mobile Deposit, Business Online and Mobile Banking, LockBox, Merchant Remote Deposit Capture, and Online Statements
• Completes activities related to cash management services including setting up new businesses, monitoring activity, creating reports, performing reviews, scheduling courier pickups, and evaluating needs

Connaissances

Customer service

Communication

Teamwork

Regulatory awareness

Formation

High School diploma or equivalent

Outils

Microsoft Office

10-key

Typing 45 WPM

Description du poste

Join our team! 1st Security Bank team members deliver service that \"WOW\" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

A GREAT PLACE TO WORK AND BANK

POSITION SUMMARY

Responsible for providing a WOW experience to business customers who engage the Bank regarding system challenges, product questions, or general inquiries. This position requires being able to work in a customer centric, collaborative environment which balances support and operations to ensure the best experience possible for internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates service excellence in external and internal customer support by telephone, email, secure messaging, and in person
• Professional oral and written communication skills and follow-up when corresponding with employees and customers
• Timely responses and resolution of customer issues and requests originated by phone, secure email, and public website email communications
• Provides support to both external and internal customers for ACH origination, ACH and Check Positive Pay, Business Bill Pay, Business Mobile Deposit, Business Online and Mobile Banking, LockBox, Merchant Remote Deposit Capture, and Online Statements
• Completes activities related to cash management services (Business Online Banking, Remote Deposit Capture, ACH, Positive Pay, Wires, Image Lockbox, Sweeps, Account Analysis) which includes, but is not limited to setting up new businesses, monitoring account activity, creating and reviewing reports, performing regular account reviews and client assessments, scheduling courier pickups, and evaluating additional cash management needs for existing customers and presenting solutions
• Ability to identify weaknesses in current Bank processes to improve operational efficiency and the customer experience.
• Adheres to 1st Security Bank’s Core Values, policies and procedures
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity
• Ability to work with minimal supervision
• Performs other duties as assigned

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to \"WOW\" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams - we encourage each other to reach for our dreams.
• Diversity - we celebrate diversity and support equality for all.
• Community Oriented - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION AND EXPERIENCE

• High School graduate or equivalent
• Prior experience in retail banking and/or business cash management services
• Knowledge of all regulations
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
• Must be bondable

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products, have 45+ WPM typing speed, and 10-key experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee will primarily operate in a general office environment, using office equipment such as a phone and computer.
• The noise level in the work environment is moderate as compared to private office with light foot traffic and office equipment.
• The employee must be able and willing to work in an open environment and able to interact frequently with other departments.

Salary: $20.00 to $22.00 an hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.