Deposit Operations Specialist I

Bay Federal Credit Union; Capitola (CA); Hybrid; USD 30,307 - 35,872; Full time

Benefits offered by this job

401(k) Matching

Annual Bonus Eligibility

Health Coverage Options

Wellness Program

Hybrid Work Environment

Job summary

Bay Federal Credit Union is looking for a Deposit Operations Specialist I in Capitola, California. This role involves supporting the servicing of deposit accounts, processing transactions, and offering exceptional customer service.

The ideal candidate has a high school diploma, at least one year of relevant experience, and proficiency in Microsoft Office applications. Benefits include 401(k) matching, health coverage, and opportunities for career growth and development.

Qualifications

• At least one year of banking or credit union experience.
• Strong knowledge of deposit accounts and operational processes.
• Experience reconciling accounts or performing bookkeeping/accounting-related tasks is a plus.

Responsibilities

• Serve as a resource for branch staff and provide guidance on deposit products.
• Process various deposit operations transactions effectively.
• Manage member disputes ensuring compliance with Regulation E requirements.
• Conduct account research and process maintenance requests.

Skills

Attention to detail

Proficiency in Microsoft Office

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

About the Role

The Deposit Operations Specialist I performs functions to support the servicing and maintenance of deposit accounts in compliance with regulations and professional standards. They perform data entry, share draft processing, resolve deposit product inquiries, and provide exceptional service to internal and external customers. They serve as a resource for front line staff in deposit account maintenance, account qualification and research, and other deposit related items.

Schedule

40 hours per week; Monday – Friday; 8:00 – 5:00pm.

Responsibilities

• Serve as a resource for branch staff, the Contact Center, and other departments by providing guidance on deposit products, services, transactions, and procedures.
• Process a variety of deposit operations transactions, including share drafts, Bill Pay items, return deposits, Check 21 processing, ATM deposits, and remote deposit capture (RDC) adjustments.
• Perform account maintenance activities such as account openings and closures, ownership changes, beneficiary updates, certificate renewals, and account corrections.
• Manage member disputes from intake through resolution, ensuring compliance with Regulation E requirements and established procedures.
• Respond to Verification of Deposit and Verification of Asset requests within established service standards.
• Monitor and reconcile assigned general ledger accounts and assist with account balancing and research.
• Conduct account research and process maintenance requests, including mail deposits, statement inquiries, account restrictions, and other deposit-related issues.
• Identify opportunities to improve operational processes and provide recommendations to enhance efficiency, accuracy, and service.
• Maintain compliance with Credit Union policies and applicable regulations, including Reg E, Reg CC, BSA, OFAC, FACT Act, and Check 21 requirements.

Qualifications

• High school diploma or equivalent.
• At least one year of banking or credit union experience.
• Strong knowledge of deposit accounts, account maintenance, and operational processes.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong attention to detail with the ability to accurately process transactions and account changes.
• Excellent verbal and written communication skills.
• Ability to research, analyze, and resolve member and operational issues independently.
• Experience reconciling accounts or performing bookkeeping/accounting-related tasks is a plus.
• Ability to manage multiple priorities while working both independently and collaboratively within a team environment.

Why You’ll Love Working at Bay Federal Credit Union

At Bay Federal, we believe that when our employees thrive, our members and community do too. We’re proud to offer a comprehensive benefits package and meaningful perks designed to support your well‑being, growth, and success, both at work and beyond.

Comprehensive Benefits

• 401(k) Matching: We’ll match your contributions dollar‑for‑dollar up to 5% of your pay.
• Annual Bonus Eligibility: Share in our success through our annual bonus plan.
• Health Coverage That Cares: Choose from quality Medical, Dental, Vision, Life Insurance, and Long‑Term Disability options.
• Employee Assistance Program: Receive up to six face‑to‑face sessions per person, per reason, for you and your household.
• Wellness Program: Holistic support for your physical, financial, and emotional health.
• Rocket Lawyer Legal Services: Company‑sponsored program that provides legal documents, advice, and attorney assistance for a wide range of needs.
• Additional Options: Customize your coverage with Pet Insurance and Aflac supplemental plans.

Perks That Set Us Apart

• Recognized as the #1 Credit Union to Work For by Credit Union Journal.
• Named a Best Place to Work in the Bay Area by SF Business Times and Silicon Valley Journal.
• 11 paid Federal Holidays each year, so you can recharge and celebrate.
• Career Growth & Development:
  • Access to industry‑standard webinars and LinkedIn Learning courses.
  • Leadership partnership with Cabrillo College – a 12‑week program designed for emerging supervisors and managers.
  • $1,500 Mac McCormac Employee Scholarship to support your education goals.
• Hybrid Work Environment: Enjoy flexibility with remote work opportunities and connect in person during our biannual All‑Staff Meetings.

Salary Range

For Santa Cruz, CA only, the pay scale Bay Federal reasonably expects to pay for this position is $22 - $26.04 per hour.

Equal Employment Opportunity Statement

Bay Federal is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. Bay Federal is at‑will employer.

Privacy and Compliance Information

For CCPA's requirements regarding security practices and procedures, please see our privacy page here https://www.bayfed.com/privacy.