Deposit Operations Specialist — Grow with a Fast-Growing Bank

Austin Capital Bank; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

PTO 16–30 days

Paid holidays

401(k) match 4%

Chair massages

Work-life balance

Career growth

Job summary

Austin Capital Bank is seeking a Deposit Operations Specialist to monitor and improve the bank's deposit operations environment. You will partner with Operations leadership to identify risks, resolve issues, and improve controls, procedures, and processes across ACH, wires, and account maintenance.

The role requires attention to detail, knowledge of banking operations, and experience with ACH/wire processing; bilingual English/Spanish is a plus.

Qualifications

• Direct experience using Jack Henry core banking system (preferred).
• Strong attention to detail and commitment to accuracy.
• Knowledge of banking operations, deposit accounts, and transaction processing.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office products and banking software systems.
• Experience processing ACH transactions and wire transfers.
• New account opening experience.
• Bilingual (English/Spanish).
• High school diploma or equivalent.

Responsibilities

• Monitor ACH, wire, and payment operations; investigate exceptions and resolve issues while ensuring policy compliance.
• Perform account maintenance and review customer documents for accuracy.
• Analyze operation trends, identify root causes, and propose corrective actions.
• Analyze reconciliations and balance general ledger accounts.
• Prepare and distribute notices and disclosures to customers.
• Support online banking, treasury management, and cash management services.
• Exercise independent judgement in account issue resolution and risk escalation.
• Investigate disputes and operational exceptions and determine resolutions.
• Open and maintain consumer and commercial deposit accounts per policy.
• Coordinate audits, regulatory requests, and remediation actions.
• Liaise with Jack Henry and third-party vendors to troubleshoot and implement improvements.
• Perform interest adjustments and maintenance activities as needed.
• Lead operational improvement initiatives and policy enhancements.
• Maintain familiarity with policies, procedures, and regulatory requirements.
• Collaborate across departments to support branch and operations needs.
• Provide process-improvement ownership and develop new workflows.

Skills

Jack Henry core

Attention to detail

Banking operations

Customer service

MS Office

Deposit operations

ACH & wires

New accounts

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Banking software systems

Job description

Austin Capital Bank is seeking a Deposit Operations Specialist to monitor and improve the bank's deposit operations environment. You will partner with Operations leadership to identify risks, resolve issues, and improve controls, procedures, and processes across ACH, wires, and account maintenance.

The role requires attention to detail, knowledge of banking operations, and experience with ACH/wire processing; bilingual English/Spanish is a plus.