Deposit Operations Specialist

Midland States Bank; O’Fallon (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Comprehensive healthcare

Well-being benefits

Paid family leave

Generous paid time off

Employee Stock Purchase Plan

401(k) plan with company match

Job summary

Midland States Bank is seeking a Deposit Operations professional to verify and process maintenance transactions, review activity across accounts and cards, and escalate discrepancies timely. The role supports stop payments, fraud monitoring, and end-of-year tasks, with a focus on accuracy and compliance.

Applicants should have an Associate degree or 1–3 years banking experience, and be proficient with Microsoft Office. Travel to market trainings may be required.

Qualifications

• Associates degree OR 1-3 years banking experience.
• Proficient in Microsoft Office Suite.
• Experience in deposit operations is a plus.

Responsibilities

• Verifies maintenance transactions as defined by procedure.
• Reviews standard reports for checking, savings, money market, NOW, safe deposit, debit card, and CD/Time Deposit products.
• Escalates questionable transactions to management with clear details.
• Processes stop payments and corrects inputs as needed.
• Handles daily processing of exception items and debit card fraud claims.

Skills

Microsoft Office

Customer focus

Attention to detail

Education

Associate degree

Tools

Microsoft Office

Job description

Position Summary

Starting Pay: $18.50-$21.00/hour

This position falls within Deposit Operations, the operational unit primarily responsible for:

• CIF & document management
• CIF, account & debit card maintenance Safe deposit management Exception item processing, including the handling of unposted items, NSF items, stops and overdrafts Check adjustments & chargebacks Fraud monitoring – Debit card Debit cards – disputes and compromised cards Mobile deposits Reg D monitoring Year end processing Foxtrot management and ad hoc reports Audits CD/IRA management Sweep Repurchase accounts

Primary Accountabilities

Verifies maintenance transactions as defined by procedure. Reviews checking, savings, money market, NOW, safe deposit, debit card and CD/Time Deposit standard reports and processes. Inputs corrections for minor issues/discrepancies as discovered. Escalates questionable transactions, unresolved, and recurring issues to management in a clear and timely manner. Validates stop payments added to the system to ensure they are complete; Corrects input as needed. Able to handle the daily processing and balancing of exception items which includes both paid and returned NSF items, unposted items and check adjustments. Able to handle the daily processing of debit card fraud claims. Has a good understanding of Reg E and meets all timeframes as outlined within this regulation. Review daily fraud alerts for potential fraud patterns and trends. Processes mobile deposit corrections and meets timelines for file submission. Processes general ledger and account level monetary transactions as required. Researches and resolves issues that surface on customer deposit accounts. Observes all security, privacy and compliance requirements. Able to support the sweep repurchase product on a daily basis and confirms customer notifications are precise and timely. Monitors excessive transaction activity (Reg D) on deposit accounts and handles violations according to procedure. Creates appropriate customer communications and performs maintenance to accounts as required. Manages year-end processing and reporting which includes escheatment, B notices and tax corrections. Able to develop, publish and run foxtrot scripts as needed. Generates ad hoc reports upon request. Manage requests for audit documentation as needed. Possess good knowledge of CD/IRA core module. Quality assurance and mailing of CD/IRA interest and distribution checks. Complete returned mail processing. Processing of CSI Miami repurchase agreement accounts and e-notice generation to customers for securities allocation. Scan foreign checks received from branches to TIB for collection processing. Maintains a thorough understanding of the bank’s deposit products, deposit transactions codes and other appropriate deposit settings and related functionality. Manages Lawyer Trust Fund reporting. Validates IRA distributions to ensure accurate customer reporting. Assists with conversion process as needed. Assists with the resolution of system/processing issues. Works independently and requires minimum manager oversight. Considered a subject matter expert on one or more bank products. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned.

Position Qualifications

Education/Experience: Associates degree OR 1-3 years or more of relevant banking experience in related area. Proficient in Microsoft Office Suite.

Competencies

Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable.

Benefits

• Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.
• Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.

Company Culture

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

Equality, Diversity & Inclusion

We’re proud to be an Equal Opportunity and Affone Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Accommodation & Automated Tools

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

Legal Information

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

At Midland, we’re proud to be a little different. You can see it in our bright orange signs—but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions. For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique – providing strength you can count on with heart you can feel. You might say we’re unlike any other bank. And you’d be right.