Universal Banker

Midland States Bancorp, Inc.; Northern (KY); Hybrid; USD 53,010,000 - 63,039,000; Full time

Benefits offered by this job

Healthcare benefits

Well-being program

Paid family leave

Generous paid time off

Employee Stock Purchase Plan

401K with company match

Non-Qualified Deferred Compensation

Job summary

Midland States Bank seeks a Universal Banker Trainee to deliver outstanding customer experiences, learn product offerings, and guide customers to the right mix of services through needs-based questioning. The trainee will work toward meeting and exceeding performance goals under supervision.

The role involves cash handling, deposits, and building relationships with clients across branches, with travel to locations within the market as needed.

Qualifications

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags (25lbs–50lbs).

Responsibilities

• Institutions knowledge of banking and cash handling.
• Receive cash and checks for deposit and verify amounts.
• Guard against counterfeit bills and review checks for fraud.
• Balance cash drawer and provide accurate customer service.
• Understand deposit and lending products and services.
• Identify correct product types and refer to business partners.
• Assist with basic deposit account openings and maintenance.
• Develop sales and product knowledge to meet personal and team goals.
• Track sales opportunities in the customer information system.
• Support Employee Perks at Work Program & Merchant Services on-site visits.
• Participate in outbound teleconsulting to expand client relationships.
• Attend weekly huddles and coaching sessions.
• Serve as relief/back-up teller at other Midland locations.
• Complete learning activities promptly.

Skills

Sales and customer service

Job description

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Universal Banker Pay Range: 18.50-22.00/hr

Position Summary

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service. An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

Primary Accountabilities

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
• Examines cash carefully to guard against counterfeit bills.
• Cashes checks for customers in accordance with bank policy.
• Enters transactions into computer system and issues receipts.
• Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Understanding basic knowledge of deposit and lending products & services.
• Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
• Assists with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
• Develop sales and product knowledge allowing them to achieve personal and team goals as set.
• Track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participates in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one on one coaching sessions.
• Serves as relief and /or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrates and models Midland States Bank core values that support the bank’s culture.
• Participate in bank sponsored community activities and initiatives.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

• Education/Experience: Sales and customer service background.
• Ability to: Stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
• Other Desired Qualifications: Multilingual speakers are encouraged to apply.

Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affluent Action employer.

At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [e-mail].

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT At Midland, we’re proud to be a little different.

You can see it in our bright orange signs—but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions. For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success.

And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique – providing strength you can count on with heart you can feel. You might say we’re unlike any other bank. And you’d be right.