Deposit Operations Specialist

Bank-of-Tennessee; Johnson City (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank-of-Tennessee is seeking a Deposit Operations Specialist to support the daily duties of the Deposit Operations Department, AOP, and RMS systems. The role requires presenting a positive, professional image as a bank representative.

Core duties include processing and balancing deposits, researching unposted items, and maintaining accurate account records. Strong attention to detail and compliance with BSA/OFAC are essential.

Qualifications

• High school diploma or equivalent required.
• One year of banking experience preferred.

Responsibilities

• Operate in and process all duties for the Deposit Operations Department.
• Research and resolve unposted transactions daily within deadlines.
• Process and balance return items and incoming check chargebacks.
• Reconcile internal bank accounts related to Deposit Operations.
• Deposit/Customer Account Maintenance and verifications.
• Maintain knowledge of Deposit Operations policies and regulatory compliance.

Skills

Attention to detail

Customer service

Professional communication

Written and verbal skills

Self-motivation

Organizational skills

Team player

Multi-tasking

Independence

Confidentiality

Education

High school diploma or equivalent

Job description

As the Deposit Operations Specialist, you will assist in carrying out the daily duties of the Deposit Operations Department. Perform daily functions in Deposit Operations, Automatic Overdraft Protection (AOP) and the Relationship Manager System (RMS). As a representative of the Bank, you are required to present a positive and professional image at all times.

JOB REQUIREMENTS

• High school diploma or equivalent required
• One year of banking experience preferred

COMPETENCIES

• Possess acute attention to detail
• Ability to deliver a high level of service orientation to our customers
• Ability to communicate in a professional and friendly manner with all staff and customers
• Possess strong written and verbal skills
• Ability to be self-motivated and strong organizational skills
• Ability to be service-oriented and a team player
• Possess the ability to multi-task in a fast-paced environment with an emphasis on quality and established deadlines
• Ability to work independently and with a team
• Ability to maintain a high degree of accuracy and confidentiality

DUTIES AND RESPONSIBILITIES

• Operate in and process all duties for the various areas of the Deposit Operations Department
• Accurately research and resolve unposted transactions daily within the predetermined deadlines
• Accurately process and balance return Items
• Accurately process incoming check chargeback returns
• Reconcilement of internal bank accounts related to Deposit Operations functions
• Account Document Review
• Deposit/Customer Account Maintenance
• Account verifications
• Return Mail Processing
• HSA/IRA account management
• ATM/ITM cash management
• ATM/ITM balancing
• Armored service commercial cash vault management
• ACH Warehouse Exception processing
• Treasury/Deceased customer reclamations/notifications
• Reg CC monitoring/holds for ATM and mobile deposits
• IRS tax corrections
• Assist in the training of new team members
• Provide support to front line staff and other bank departments through email groups and phone calls
• Maintain an advanced knowledge of all Deposit Operations policies and procedures
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
• Consistently support, uphold and model the organization’s core values and standards
• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

This position operates in a professional office environment. You will be stationary at a workstation, frequently operating a computer. While performing the duties of this job, the employee is regularly required to communicate effectively with managers and employees. Regular use of email for communication is essential. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment such as computer terminals, calculators, copiers and telephones. Out-of-town or overnight travel may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.