Deposit Operations Specialist

Kleberg Bank; Corpus Christi (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Kleberg Bank, N.A. seeks a Deposit Operations Specialist to support customer service, account maintenance and item processing with integrity and a passion for service.

You will master the bank delivery process and product knowledge to develop customer relationships. Responsibilities include processing deposits and wires, investigating discrepancies and fraud, performing daily balance and recordkeeping, and ensuring compliance with regulatory requirements.

Qualifications

• High School diploma or equivalent and/or related banking experience.
• Competent in branch operations policies and procedures.

Responsibilities

• Provide excellent customer service and handle account maintenance tasks.
• Perform item processing and daily balancing activities.
• Identify, research, and resolve transaction discrepancies and fraud indicators.
• Maintain confidentiality of customer information and comply with regulations.
• Document communications and support fraud investigations.
• Assist in wire transfers and investigation of suspicious activity.

Skills

Customer service

Account maintenance

Item processing

Fraud investigations

Teamwork

Education

High School diploma or equivalent

College degree (preferred)

Tools

Core banking system

Check 21 processing

Job description

Job Summary Kleberg Bank, N.A. believes that the customer's experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing "Excellent" customer service. Therefore, we are seeking a Deposit Operations Specialist with unrivaled integrity, solid work ethic and a passion for service. The Deposit Operations Specialist will be responsible for all customer service, account maintenance and item processing duties while reaching established goals. Master the Kleberg Bank delivery process and product knowledge to develop customer relationships by performing the following essential duties.

• Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
• Maintain the integrity of the core system and input system changes when requested.
• Identify, research, and resolve transaction discrepancies.
• Compliance with laws, regulations, policy, procedures, and the Team Handbook.
• Continually meets customer service expectations by offering excellent service to both external and internal customer requests.
• Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
• Reviewing and researching evidence/documents to analyze the overall fact pattern of claim into a professional report with recommendations.
• Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
• Maintain ATM dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
• Maintain the confidentiality of the Bank’s customers.
• Work with the Risk Management and BSA teams in developing business rules to monitor, identify and remediate fraudulent trends quickly.
• Provide continuous analytical support with various types of ongoing fraud investigations.
• Documentation is critical so logging conversations, e-mails and other communications is imperative.
• Review established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas as needed.
• Review account activity to prevent, detect and investigate any signs of external and/or internal fraud.
• Process and scan account documents making sure the documents are complete and in compliance with bank procedures.
• Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.
• Deliver strong community visibility. Perform other duties as assigned.
• Assist in tracking and maintaining exceptions for Deposit Operations Initiate and verification of customer and institution wire transfers, including investigations, both domestic and international wires.
• Start of Day process, end of day, and daily balancing Risk management review including transaction activity, large item review, posting accuracy, image archive and retrieval, and document management. Item processing, Check 21 processing, Image archive, ACH/AFT processing for deposit accounts, and customer service.

Description

Job Summary

Kleberg Bank, N.A. believes that the customer's experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing "Excellent" customer service. Therefore, we are seeking a Deposit Operations Specialist with unrivaled integrity, solid work ethic and a passion for service. The Deposit Operations Specialist will be responsible for all customer service, account maintenance and item processing duties while reaching established goals. Master the Kleberg Bank delivery process and product knowledge to develop customer relationships by performing the following essential duties.

Essential Duties

• Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
• Maintain the integrity of the core system and input system changes when requested.
• Identify, research, and resolve transaction discrepancies.
• Compliance with laws, regulations, policy, procedures, and the Team Handbook.
• Continually meets customer service expectations by offering excellent service to both external and internal customer requests.
• Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
• Reviewing and researching evidence/documents to analyze the overall fact pattern of claim into a professional report with recommendations.
• Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
• Maintain ATM dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
• Maintain the confidentiality of the Bank’s customers.
• Work with the Risk Management and BSA teams in developing business rules to monitor, identify and remediate fraudulent trends quickly.
• Provide continuous analytical support with various types of ongoing fraud investigations.
• Documentation is critical so logging conversations, e-mails and other communications is imperative.
• Review established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas as needed.
• Review account activity to prevent, detect and investigate any signs of external and/or internal fraud.
• Process and scan account documents making sure the documents are complete and in compliance with bank procedures.
• Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.
• Deliver strong community visibility. Perform other duties as assigned.
• Assist in tracking and maintaining exceptions for Deposit Operations Initiate and verification of customer and institution wire transfers, including investigations, both domestic and international wires.
• Start of Day process, end of day, and daily balancing Risk management review including transaction activity, large item review, posting accuracy, image archive and retrieval, and document management. Item processing, Check 21 processing, Image archive, ACH/AFT processing for deposit accounts, and customer service.

Education/Experience

• High School diploma or equivalent, and 1 year related experience or equivalent and/or training in banking or related industry.
• Must be competent and knowledgeable in branch operations policies and procedures

Preferred Education

• College degree and 5-7 years management in Banking or related industry.
• Work related experience should consist of an in-depth background in a financial institution in administration, compliance, security, center operations management, bank operations, and bank supervision.

Knowledge, Skills And Abilities

• Effective interpersonal relationships with management and team members
• Ability to perform tasks quickly and accurately Basic Mathematical Skills A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist
• Ability to operate in a team environment to accomplish shared goals Ability to effectively manage time as related to daily tasks
• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor Acquire proficiency of the system and electronic communications.

Other Duties

Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

Kleberg Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.