Deposit Operations - Operations Service Specialist

Metro Credit Union; Chelsea (MA); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Metro Credit Union is seeking an Operations Service Specialist to support retail operations with a focus on member services for deposits and digital services. This role requires attention to detail, communication, and interpersonal skills, along with experience in banking to enhance service levels. The position allows for a hybrid work agreement after onboarding.

Benefits

Health, Dental, and Vision coverage

Annual bonus eligibility

401(k) with matching plan

Wellness incentives

Tuition assistance

Employee Assistance Program

Qualifications

• 3 years of credit union/banking operational experience preferred.
• Experience with regulations and requirements in financial services.

Responsibilities

• Monitor and respond to member requests via various channels.
• Perform daily operational tasks supporting card services and deposits.
• Serve as subject matter expert for internal teams.

Skills

Attention to detail

Communication skills

Interpersonal skills

Analytical skills

Organization skills

Ability to multitask

Education

High school diploma or equivalent

Job description

Deposit Operations - Operations Service Specialist

Job Description

Posted Friday, May 9, 2025 at 4:00 AM

Join our dynamic Operations Service team – the team which supports all Retail Operations. You’ll perform a variety of duties supporting card services, commercial deposits, consumer deposits, and digital services with a strong focus on member-facing tasks impacting the department’s service levels. Serve as a fully cross-trained department member in all areas.

• Monitor and respond to member requests via various channels including mail, secure email, phone, video chat, and other channels within established standards.
• Resolve internal requests via contact events, help desks, and phone queues within established standards.
• Provide excellent member service, internally to co-workers and externally to members, adhering to established service level standards and expectations in various request channels.
• Serve as subject matter expert for branch employees and other internal teams needing assistance with member situations including department troubleshooting, phone queue support, and member outreach, as needed.
• Perform daily operational tasks supporting card services, commercial deposits, consumer deposits, and digital services including report review, transaction and file processing, and account maintenance.
• Engage with various departments and management to troubleshoot issues, identify opportunities for efficiency, and support company initiatives.
• Monitor for red flags and suspicious activity throughout service channels, reporting such behavior to management and taking appropriate preventative action on accounts.
• Keep informed of related federal and state rules and regulations that govern deposit products and services.
• Adhere to Metro’s policies and procedures including monitoring for and reporting red flags and suspicious transactions, funds availability, and other related regulations and compliance topics.

Requirements :

• Education and Experience
  • High school diploma or equivalent strongly preferred.
  • Minimum 3 years credit union/banking operational experience strongly preferred.
• Skills/Knowledge/Certifications
  • Thorough experience with Credit Union functionality and department procedures.
  • Demonstrated knowledge of regulations and requirements as they relate to the financial services industry.
  • Exceptional attention to detail with strong organizational and prioritizing skills.
  • Effective communication skills - both verbal and written skills.
  • Strong interpersonal skills with ability to work with all levels in the organization.
  • Top analytical skills including the ability to research, analyze, and present investigative findings in reports to management.
  • Experienced with working in a fast-paced and rapidly changing environment.
  • Ability to work under pressure while multi-tasking.
  • Team player with the ability to work independently with little or no supervision.

Work Environment : After initial onboarding on-site in Chelsea, this position is eligible for Hybrid Work Agreement: minimum of 3 days/week in office. (Tuesdays, Wednesdays, and another day to be worked out within department).

Why Join our team:

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
• Annual bonus eligibility; annual retention bonus vesting program
• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
• Discounts on Pet Insurance
• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
• Exceptional Learning & Development opportunities (classroom, on-the-job, and mentoring)
• Stable and growing organization

Apply today and explore this incredible opportunity and team!

About Metro Credit Union: Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.