Deposit Operations Officer

Bank of Hope; Honolulu (HI); On-site; USD 32,000 - 37,000; Full time

Job summary

Bank of Hope in Honolulu, HI seeks a Deposit Operations Officer to oversee day-to-day deposit account processing, ensure accuracy of transactions, and maintain regulatory compliance across the department. You will support retail and commercial staff, handle reconciliations, reporting, and escalate issues to management while adhering to security policies.

The role covers escheat, Regulation O, cash management, and onboarding of IRA and CDARS accounts, with emphasis on risk controls and customer

Qualifications

• Experience with deposit operations workflows and compliance requirements.
• Ability to perform daily reconciliation of general ledger and affected accounts.
• Knowledge of Reg E, Regulation O, and related banking regulations.
• Ability to support retail and commercial staff on deposit products and services.

Responsibilities

• Prepare daily reconciliation of general ledger and affected accounts.
• Prepare required management reports as assigned.
• Manage job assignments and work schedules for assigned duties.
• Stay aware of regulatory indicators and report to BSA/FCC as needed.
• Interact professionally with management, auditors, and vendors.
• Deposit Support: Escheat; Regulation O; Cash management; Fedline; Cashier’s Checks.
• Operations Support/Payment/EFT: Fraud claims, Reg E, Debit card maintenance, RDC monitoring, exception processing.
• Deposit Servicing: IRA accounts, Verification of Deposits, Returned Mail handling.
• Deposit Operations Support Advisors: Call Center support; coordination with IT and Legal.

Skills

Deposit operations

Reconciliation

Regulatory compliance

Customer service

Tools

Fedline

ChexSystem

Core banking systems

Job description

The Deposit Operations Officer is responsible for managing the day-to-day operations of a bank's deposit accounts, ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing support to retail and commercial banking staff regarding deposit products and services, all while overseeing the overall smooth functioning of the deposit operations department

• Administrative/HR duties for self, i.e. complete assigned training, update/maintain HR required recordkeeping.
• Administrative/HR duties for junior staff, i.e. training, counseling, mentoring as needed for junior staff, report any team staffing issues as needed to supervisory/management level, manage team morale, etc.
• Prepare daily reconciliation of general ledger and affected accounts.
• Prepare any required management reporting as assigned.
• Manage job assignments and work schedules of assigned duties.
• Stay aware of indicators/red flags, which may necessitate reporting to BSA/FCC Dept.
• Communicate any issues encountered, operational or regulatory, to supervising management for providing status information and coordination of resolution.
• Comply with Bank’s operational and security procedures/policies and regulatory requirements are adhered to the performance of assigned duties.
• Interact with others in a professional, clear manner to communicate key points. May include, but not limited to, other management, consultants, auditors, examiners, vendors.
• Deposit Support:
  • Escheat – Inactive & Dormant
  • Regulation O
  • Cash management, Fedline, Cashier’s Checks
  • Reconciliation/Certification of Deposit Operations controlled/own accounts
  • IOLTA, Bankruptcy Accounts
  • W-8BEN, W-9 corrections (B notices), Back-up withholding reporting/filing
  • Address Change – verification/notification
• Operations Support/Payment/EFT
  • Canadian Check Collection
  • Fraudulent/Error/Unauthorized Transactions Claims – Collections
  • Reg E Claims Resolution
  • Debit Card maintenance, including network notification of compromise
  • ATM & Mobile deposit monitoring; reject, acceptance & hold decisioning
  • Suspect check system monitoring; ownership of filtering/criteria/spec setting for monitoring system; and decision of pay or return on suspect
  • Exception item processing
  • Support C&I: monitoring/reviewing of RDC of C&I client accounts
• Deposit Servicing
  • Branch GL certification review
  • Branch operations exception/out of spec activity review, includes but not limited to Reg D, Chargebacks, Branch Cash Limits, etc.
  • Administer IRA accounts
  • Verification of Deposits
  • Returned Mail Handling
  • Support Treasury for Brokered/Institution Deposit Account Onboarding and Processing of CDARS & ICs accounts onboarding on vendor system
• Deposit Operations Support Advisors
  • Call Center for primarily branch (Retail Banking), but also for all business units, on questions related to policies, procedures, and regulations
  • Support for Retail Strategy in development of new products and services and strategy by acting as coordinator between IT and Legal

1. 1. 1. Spec/work requests and testing for: creation and changes and deletions to Core, BPM, and Beni
      2. Coordination with Compliance

• • Communication of changes with affected stakeholders
  • Executive management reporting
  • Support Deposit Services, QA teams
  • ChexSystem audit coordination

The salary range for this full-time position is $23 Hourly - $27 Hourly + bonus + benefits

Salary ranges are determined based based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.