Deposit Operations Manager

Bangor Savings Bank; Bangor (ME); On-site; USD 70,000 - 95,000; Full time

Job summary

Bangor Savings Bank is seeking a Deposit Operations Manager to lead the department under the Director of Operations. The role covers account servicing, items processing, quality assurance and electronic banking functions in a customer-centric, results-driven environment.

The position requires strong leadership, knowledge of deposit operations and banking services, and the ability to collaborate across the organization to improve efficiency and manage risk.

Qualifications

• BA/BS Degree or work equivalent.
• Experience in leading teams/managing people.
• Deposit Operations, banking and/or financial services experience.

Responsibilities

• Serves as a resource and mentor for department staff (associates and supervisors) and routinely/proactively provides support, coaching and feedback.
• Helps create/maintain a culture of continuous improvement, both within departmental tasks/responsibilities and personnel.
• Is the primary point of contact for internal business partners, auditors/examiners and/or customers on matters relevant to Deposit Operations.
• Performs assigned operational duties, including some that are complex and require strong analytical skills to complete.
• Ensures that production schedules/deadlines are monitored, maintained and met. Monitors and manages department expenses and overall budget.
• Leads efforts to continue process improvement, with a keen eye on risk management, while also finding opportunities to leverage automation and/or robotics.
• Helps ensure that customer account information and reports are processed timely, accurately and in accordance with Bank and third-party policies and procedures.
• Compiles data and provides reporting/information to management and other areas of the Bank.
• Reviews and recommends process improvements to reduce cost, improve efficiency and/or mitigate risk to the bank.

Skills

Leadership experience

Education

BA/BS Degree or work equivalent

Job description

Pay Range: $69,750 - $95,171 (Annually)

Reporting to the Director of Operations, the Deposit Operations Manager is responsible for the management and oversight of all activities taking place within the Deposit Operations department. This includes, but is not limited to, general deposit account servicing/maintenance, transactional /items processing, quality assurance/reporting activities and electronic and corporate banking functions.

As a member of the Operations Management team, the Deposit Operations Manager is expected to provide strategic and tactical leadership to the department in an effort to support the overall strategic vision of the bank. The Deposit Operations Manager is expected to lead and nurture a customer-centric, “You Matter More”, culture while maintaining and enhancing efficiency and quality of work standards.

The Deposit Operations Manager should continuously acquire, maintain and increase their knowledge of banking, deposit operations-related subject matter/products (including new/emerging product opportunities) and applicable regulatory requirements.

In addition, the Deposit Operations Manager will be expected to build strong relationships with other key leaders, and their teams, throughout the organization. A strong skillset in collaboration, building relationships, and solution-based leadership will be required in order to ensure success while involved in issue resolution, project management, and process enhancement.

Routinely exercises discretion and independent judgment while performing duties.

Key Accountabilities:

• Serves as a resource and mentor for department staff (associates and supervisors) and routinely/proactively provides support, coaching and feedback.
• Helps create/maintain a culture of continuous improvement, both within departmental tasks/responsibilities and personnel.
• Is the primary point of contact for internal business partners, auditors/examiners and/or customers on matters relevant to Deposit Operations.
• Performs assigned operational duties, including some that are complex and require strong analytical skills to complete.
• Ensures that production schedules/deadlines are monitored, maintained and met. Monitors and manages department expenses and overall budget.
• Leads efforts to continue process improvement, with a keen eye on risk management, while also finding opportunities to leverage automation and/or robotics.
• Helps ensure that customer account information and reports are processed timely, accurately and in accordance with Bank and third-party policies and procedures.
• Compiles data and provides reporting/information to management and other areas of the Bank.
• Reviews and recommends process improvements to reduce cost, improve efficiency and/or mitigate risk to the bank.

Knowledge/Experience Requirements:

• BA/BS Degree or work equivalent
• Experience in leading teams/managing people
• Deposit Operations, banking and/or financial services experience

Physical Demands/Conditions Requirements:

• General office environment.
• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

Equipment Used:

• General office equipment.

Misc.:

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
• Performs additional duties as requested.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.