Deposit Operations & Delivery - Card Support Specialist

NBH Bank; Overland Park, Cary (KS, NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Card Support Specialist I to join their team. This role is perfect for individuals who thrive in a structured environment, focusing on analyzing and resolving debit card disputes while ensuring compliance with financial regulations. The ideal candidate will possess strong client service skills and be adept at multitasking in a fast-paced office setting. Join a forward-thinking bank that values precision and offers opportunities for professional growth in a supportive atmosphere.

Qualifications

• 2+ years of relevant experience in client service or banking.
• Strong understanding of debit and ATM card products and regulations.

Responsibilities

• Analyze and resolve debit card disputes and chargebacks.
• Ensure compliance with Regulation E and Visa regulations.

Skills

Client Service Skills

Communication Skills

Problem-Solving Skills

MS Office Proficiency

Multi-tasking Ability

Education

High School Diploma

Associates Degree

Tools

MS Office

Job description

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client's needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this resonates with you, then you're a great fit for us. We might also be the right bank for you.

The focus of this position involves careful, deliberate, and precise work. It requires a systematic and patient approach to handling factual and technical information, often working independently. Success in this role demands high-quality, accurate work with a disciplined and conscientious attitude. It is primarily task-focused, with minimal social interaction, and involves detailed scrutiny and a high level of expertise.

Position Overview: Card Support Specialist I

You will analyze, research, and resolve debit card disputes and chargebacks within required timeframes, ensuring compliance with Regulation E and Visa regulations while minimizing losses. Responsibilities include following up with clients, communicating investigation results, processing fraud alerts and travel requests, and maintaining knowledge of relevant regulations and policies. Building rapport with clients and colleagues and adhering to compliance standards such as BSA and OFAC are also essential.

Minimum Requirements:

• High School Diploma or equivalent
• 2+ years of relevant experience
• Strong client service skills

Desired Qualifications:

• Associates Degree
• 3+ years of experience
• Experience with debit and ATM card products

Skills and Abilities:

• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
• Strong leadership and communication skills
• Knowledge of applicable policies and regulations
• Problem-solving and client satisfaction skills
• Ability to multi-task and prioritize
• Effective verbal and written communication
• Responsive and adaptable to change

Work Environment:

• Office setting with traditional hours
• Ability to work at a rapid pace for extended periods
• Physical ability to perform tasks such as pushing, pulling, bending, and reaching
• Overtime as necessary

Thank you for your application. The Bank is committed to providing reasonable accommodations for applicants and associates as needed. We are an equal opportunity employer, and our policy is to provide a drug-free workplace. Employment is contingent upon completing background checks and eligibility verification.