Deposit Operations & Branch Support Specialist

GenoaBank; Genoa Township (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

GenoaBank in Ohio is seeking a Deposit and Retail Operations Specialist to manage day-to-day Deposit Operations, Exception Item Processing, and Branch Operations support. The role provides centralized assistance to branches and ensures accurate account maintenance, documentation review, exceptions, and timely escalation of significant issues.

The Specialist will monitor documentation, unusual activity, control concerns, and recurring errors, escalating as needed to the AVP, Deposit and Retail

Qualifications

• Two or more years of banking experience involving Deposit Operations or related functions.
• Associate’s degree in Business, Finance, Accounting, or related field preferred.
• Strong attention to detail and commitment to accuracy.
• Strong internal customer service and communication skills.
• Proficiency with Microsoft Office and familiarity with core banking systems.

Responsibilities

• Perform deposit operations quality-control reviews and account documentation.
• Process deposit account maintenance, corrections and servicing requests.
• Support branch operations, audits, and cash controls.
• Identify documentation deficiencies and escalate issues promptly.
• Maintain records and ensure compliance with procedures and regulations.

Skills

Attention to detail

Internal customer service

Analytical skills

Microsoft Office

Follow procedures

Communication skills

Deposit documentation knowledge

Education

Associate degree in Business/Finance/Accounting

Job description

GenoaBank in Ohio is seeking a Deposit and Retail Operations Specialist to manage day-to-day Deposit Operations, Exception Item Processing, and Branch Operations support. The role provides centralized assistance to branches and ensures accurate account maintenance, documentation review, exceptions, and timely escalation of significant issues.

The Specialist will monitor documentation, unusual activity, control concerns, and recurring errors, escalating as needed to the AVP, Deposit and Retail