Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce; Virginia; On-site; USD 120,000 - 180,000; Full time

Job summary

Salesforce is seeking Deployment Strategists - Strategic Builders who advise customers, shape AI strategies, and drive adoption for enterprise clients. You will join a delivery team with Forward Deployed Engineers, turning complex challenges into agentic AI deployments that deliver real value.

Engagements are typically 12 weeks or less and may span a single account or multiple customers. Prior government/nonprofit/education experience is preferred, with travel up to 25%.

Qualifications

• Degree in Computer Science or a related field.
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS.
• Proven experience managing customer-facing projects in Public Sector, Higher Education, or Nonprofit environments.

Responsibilities

• Lead end-to-end customer engagement across the value lifecycle.
• Define AI strategy and architecture for agentic solutions.
• Manage engagement delivery timelines, risk, and reporting.
• Own adoption, consumption, and expansion metrics within engagements.
• Coordinate delivery with Forward Deployed Engineers to align strategy with execution.
• Develop customer solutions using AI tools like Cursor, Claude, and coding products.
• Manage government/education customer relationships and communicate business value.
• Assess AI readiness and guide change management to maximize benefits.
• Synthesize field insights into actionable product feedback for the roadmap.

Skills

Delivery leadership

Strategic advisory

Python

JavaScript

Java

Apex

Project management

Stakeholder management

Education

Bachelor's degree in Computer Science

Tools

Agentic AI platform

Data Cloud

Job description

Job Category

Sales

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

About the Role

Customer impact from day one. Strategic clarity and Execution that sticks.

Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realize lasting, scalable value from the solutions your team builds.

By applying through this job posting, you will be assessed specifically for Global Public Sector (Government, Nonprofit and/or Education) opportunities.

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools. Including: Cursor, Claude, and our coding products like Vibes, to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer-facing contact (specifically with Government, Nonprofit and/or Education customers), building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents
• Product Feedback Loop: Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

• You have a degree in Computer Science or a related field
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
• Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and program management skills - ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel 25% o