Deployment Strategist - Brazil

ElevenLabs; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ElevenLabs is seeking a Deployment Strategist to join a driven team delivering ElevenAgents, our enterprise AI platform. You will collaborate with Forward Deployed Engineers, GTM, and Product teams to translate customer needs into production-ready solutions.

You’ll meet with strategic customers, own end-to-end deals, and embed with client teams to ensure measurable business impact in diverse industries and regions. São Paulo-based preference; remote options may apply.

Qualifications

• 3+ years of experience working with customers in a technical capacity.
• Experience in product development, delivery, and change management.
• Commercial instinct: comfortable in deal conversations and enterprise sales cycles.
• Basic proficiency in Python and familiarity with API integration.
• Excellent communication and problem-solving skills.
• Proven track record of taking ownership of complex projects.
• Adaptability to diverse customer environments and use cases.
• Familiarity with common LLM tooling and AI agent frameworks.
• Ability to map enterprise use cases to AI systems.

Responsibilities

• Meet strategic customers to understand AI transformation goals and pain points.
• Own flagship deals end-to-end from use case to close.
• Embed inside strategic customers, spending time onsite and delivering outcomes.
• Identify high-impact use cases with customer problems and workflows.
• Guide customers on best practices for deploying ElevenAgents and related AI tech.
• Scope applications across industries and regions globally.
• Present results and future work proposals to technical and executive audiences.
• Collaborate with Research to feed field insights back into the platform.
• Build and deliver compelling demos of ElevenAgents.

Skills

Enterprise support

Product delivery

Commercial acumen

Python

Communication

Ownership

Adaptability

LLM tooling

Use-case mapping

Tools

API integration

LLM frameworks

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

As a Deployment Strategist, you’ll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.

No two days are the same, but as a Deployment Strategist you can expect to:

• Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.

• Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.

• Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.

• Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.

• Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact.

• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.

• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.

• Collaborate with our Research teams to feed field insights back into ElevenLabs’ platform and models, helping shape the roadmap.

• Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.

• Collaborate daily with customers’ engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

Requirements

• 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred.

• Experience in product development, delivery, and change management

• Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.

• Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.

• Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.

• A proven track record of taking ownership of complex, ambiguous projects and delivering results.

• Adaptability to work across different customer environments, industries, and technical use cases.

• Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.

• Ability to creatively map enterprise use cases and workflows to AI systems

Location

The candidate should preferably be based in São Paulo, Brazil.