Deployment Strategist

Modern Relay; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Modern Relay is seeking a Deployment Strategist for Biopharma Launch Excellence to transform complex operational realities into structured systems. You will architect knowledge models, partner with engineering to implement solutions, and drive strategic insights from field interactions. Ideal candidates exhibit strong problem-solving skills, a systems mindset, and the ability to communicate effectively with diverse stakeholders. Join us in driving impactful research and innovation in biopharma.

Qualifications

• Ability to learn complex domains quickly.
• Strong communication skills with high-level executives.
• Mindset focused on system processes and information flows.

Responsibilities

• Map critical intelligence processes with Medical Affairs and Commercial teams.
• Define core schema for customer domains to build a knowledge graph.
• Design the lifecycle for institutional knowledge updates shared between AI and humans.
• Collaborate with engineering to implement knowledge designs.
• Provide insights to drive the product roadmap.

Skills

First-Principles Thinking

Intellectual Horsepower

Gravitas and Precision

A Systems Mindset

Low Ego, High Agency

Job description

Deployment Strategist (Biopharma Launch Excellence)

About Equator

We're a next-generation AI-native solution rethinking how information flows through the most complex and high-stakes organizations in the world, biopharma and biotech.

We’re building the system of record for scientific collaboration: a knowledge platform where insights, strategy, and decision-making come together in one place. Imagine if Veeva, Notion, and Git had a child but purpose-built for the teams shaping the future of launch excellence.

Our mission is to accelerate the most important research in the world extending and preserving human lives. This work starts in biopharma where we tackle the extreme knowledge complexity in clinicals, regulatory affairs, and commercial operations.

About the Role

This is not a traditional consulting or customer success role. You are an applied systems thinker. Your role is to go inside the world's most advanced biopharma companies and decompose their operational reality into a structured, machine-readable system. You will map the chaotic web of KOL relationships, clinical trial data, and regulatory filings into a coherent knowledge graph that our system can act upon.

Your work is the bridge between the messy, analog world of human expertise and the logical, auditable world of our infrastructure. You are effectively designing the "operating system" for our customers' intelligence functions, determining how human insight and AI-driven discovery collaborate through our core branching and merging primitives.

What You'll Do

• Deconstruct Workflows: Go deep with Medical Affairs, Commercial, and Market Access teams to map their critical intelligence processes from identifying key opinion leaders to tracking competitive drug launches.
• Design the Knowledge Model: Define the core schema for the customer's domain. You'll determine the entities, the relationships, and the properties that form the foundation of their knowledge graph.
• Orchestrate the Human-AI Loop: Design the pull request lifecycle for institutional knowledge. You'll decide which information updates can be proposed autonomously by AI and which require specific human expert review and merge.
• Partner with Engineering: Work side-by-side with Deployment Engineers to translate your knowledge designs into implemented, running systems that deliver immediate value to our design partners.
• Drive the Product Roadmap: Act as the primary sensor for the company. Your direct insights from the field will be the most critical input into our core product strategy.

What We're Looking For

• First-Principles Thinking: You can look at a complex organization and see the underlying system of nodes, edges, and information flows.
• Intellectual Horsepower: You have a proven ability to learn extremely complex domains (e.g., finance, law, life sciences) from scratch, quickly. We value a steep learning curve over existing domain knowledge.
• Gravitas and Precision: You can command a room of PhDs and C-level executives, listen intently, and communicate complex ideas with absolute clarity.
• A Systems Mindset: You naturally think about how information flows, where it breaks down, and how to create resilient, repeatable processes. You don't need to code, but you need to think like an architect.
• Low Ego, High Agency: You are obsessed with the customer's problem and the right outcome, not with getting credit. You can navigate ambiguity and are biased toward action.

Our Values

• Low Ego – We discuss ideas with strong opinions, weakly held.
• Ownership – We take responsibility for outcomes, not just deliverables.
• Clarity – We strive to make the complex understandable for our users and for each other.
• First-principles thinking – We challenge assumptions and design from the ground up.
• Velocity – We value iteration, shipping fast, and learning faster while ensuring scalability.
• Mission-first – We ensure that the mission-critical institutions we support receive the highest standards.

We believe innovation is strongest when teams are composed of individuals with varying backgrounds, experiences, and perspectives. We encourage candidates from all walks of life to apply even if you don’t meet 100% of the criteria. If you’re excited about the role and our mission, we’d love to hear from you.