Deployment Strategist

SupportFinity™

New York (NY)

On-site

USD 160,000 - 220,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity options

Comprehensive medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Job summary

A leading technology company is seeking a founding Deployment Strategist in New York, NY. In this role, you will lead enterprise customers through problem discovery and solution deployment, translating complex workflows into technical requirements. Ideal candidates will have 3+ years of experience in customer discovery, strong technical intuition, and excellent communication skills. This position offers competitive salary and benefits including comprehensive medical insurance and unlimited PTO.

Qualifications

3+ years in customer discovery in ambiguous environments.
Strong technical and systems intuition.
Experience with complex enterprise systems.

Responsibilities

Lead discovery with enterprise customers to understand their pain points.
Scope and structure ambiguous problems into clear requirements.
Design solutions in partnership with the customer and engineering team.

Skills

Customer discovery

Technical intuition

Excellent communication

Systems thinking

Job description

About Glimpse

Glimpse helps leading consumer brands unlock retail cashflow by building AI agents to automate critical finance workflows like revenue recovery, accounting reconciliation, and trade spend management. We work with 200+ food/beverage/health/beauty brands including IQ Bar, Sauz, Bero, and more.

About The Role

We’re hiring a founding Deployment Strategist to lead our most complex enterprise customers through the stages of problem discovery, solution scoping, successful deployment, and measurable value. You’ll be tasked with deeply understanding CPG and retail systems within our enterprise customers, translating messy real-world workflows into clear technical requirements, and working with engineering to deliver end-to-end Glimpse’s AI solutions to customers – keeping external and internal teams aligned. This role requires a blend of technical acumen, customer empathy, systems thinking, and project management.

What You’ll Do

Lead discovery with enterprise customers to understand pain points, current workflows, constraints, and success criteria.
Scope and structure ambiguous problems into crisp requirements, milestones, and documentation for cross-functional customer, product, and engineering teammates.
Design solutions in partnership with the customer and our engineering team (workflows, integrations, configuration, edge cases).
Align executive and user stakeholders on scope (what we’re doing, what we’re not doing, timelines, resourcing, risks, dependencies).
Run cross-functional implementations: coordinate engineering, product, ops, and customer teams to deliver the end outcome.
Own deployment into production: configuration, testing, rollout planning, and post-launch iteration.
Communicate results and value to both operational users and executive sponsors – progress updates, impact reporting, and next-step recommendations.
Partner closely with Sales and Product to share customer insights, influence roadmap, and improve our deployment playbook.

What We’re Looking For

Must-haves

3+ years of experience doing customer discovery in ambiguous environments (ex-founder, early-stage product manager, deployment strategist/FDE, solutions/implementation/consulting, or similar).
Strong technical + systems intuition: you don’t need to be a pure software engineer, but you can reason about integrations, data flows, edge cases, and implementation constraints, and collaborate tightly with engineering.
Experience operating inside complex enterprise systems, especially where processes span many tools and teams (CPG/retail exposure is a plus).
Excellent customer-facing communication: comfortable leading working sessions, aligning stakeholders, and explaining scope, risks, and technical concepts to both operators and execs.

Nice-to-haves

Technical background (computer science, engineering)
Experience with CPG, retail, deductions, trade promotions, chargebacks, EDI, or ERP ecosystems.
Experience shipping customer-facing integrations or implementation tooling.
Experience in a solutions engineering or forward deployed engineering organization at an early stage startup.

Traits that do well here

High ownership: you don’t just advise – you drive the work to completion.
Systems thinking: you can reason about messy workflows and design something scalable, not one-off.
Customer empathy + backbone: you listen deeply, then confidently set boundaries and callout tradeoffs.
Fast learner: you ramp into new domains and tools quickly.

Why Glimpse

Be the founding Deployment Strategist: you’ll define how we deliver for enterprise customers.
Solve real world problems for operators and executives at major CPG brands.
Influence product direction through real customer signals.
Build repeatable implementation motions that scale.
Collaborative, energetic, in-person culture located in our NYC office.

Location

New York, NY (Relocation Assistance Available)

Benefits