Deployment Specialist I

Becton, Dickinson and Company; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

BD, a leading global medical technology company, seeks a Deployment Specialist I to install Medication Management Solution products and ensure customer success through clinical and technical proficiency. You will build and set up hardware/software, train stakeholders, go live, and follow BD methodologies while solving problems and managing escalations.

This home-based role requires daily travel to local customers and some overnight travel; a valid driver’s license and immunization requirements

Qualifications

• Associates degree or 1+ year relevant work experience.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, OneNote).
• Demonstrated emotional intelligence and ability to self-manage.
• Must have valid driver’s license and be able to travel.
• Immunizations and credentialing requirements for customer sites.

Responsibilities

• Install BD Solution hardware and software at customer sites.
• Build, set up hardware/software and train customer stakeholders.
• Go Live activities and adherence to BD methodologies.
• Provide troubleshooting and system consultation for clients.
• Manage project escalations for favorable outcomes.
• Complete internal and project documentation.

Skills

Microsoft Office

Emotional intelligence

Education

Associate degree

Bachelor's degree

Tools

Dispensing software

HIS/PIS systems

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Summary

The Deployment Specialist I installs select Medication Management Solution products ensuring successful solution deployment and customer success through demonstration of clinical and technical proficiency and The BD WAY: who we are, what we stand for, and the focus on excellence and accountability that we’re all expected to demonstrate every day, no matter what our role is at the company. The successful candidate will have the ability to establish collaborative working relationships with cross-functional project teams which include multiple disciplines from within Solution Deployment and customer teams. Projects typically range in scope from installing a single product or multi-product expansions in customer facilities.

Responsibilities

• Complete deployment specialist training plans and demonstrate competency for the installation and support for BD Solution hardware and software
• Install specified equipment at customer sites, including tasks such as:
• Build-set up hardware/software, Training customer stakeholders on our solutions, and Go Live activities
• Adherence to BD Medication Solutions product implementation methodologies and tools.
• Provide problem solving, troubleshooting and system consultation as needed for client
• Manage project escalations for favorable outcomes.
• Timely completion of internal company and project documentation.
• Execute additional tasks assigned

Minimum Qualifications

• Associates degree or a minimum of 1-year relevant work experience
• An understanding and demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, OneNote).
• Demonstrated emotional intelligence, ability to self-manage and get along well with others
• Be flexible and adaptable, manage ambiguity and demonstrate resilience.
• Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
• Upon hire, the candidate must provide proof of, maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs minimally must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis and any additional customer vendor credentialing requirements.

Preferred Qualifications

• Bachelor’s degree
• Experience in a healthcare environment with technical involvement and computerized system applications.
• Dispensing software technology experience is a plus.
• Exposure to clinical software applications, including BD Medication Solutions Dispensing products.
• Project Management experience with small to medium projects.
• Experience in HIS/PIS systems and pharmacy and nursing workflow.

Physical Requirements

• Ability to lift a minimum of 40 lbs
• This position involves pushing, pulling, stooping, bending and lifting.

Work Environment

Home based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside close to a major airport. The position requires flexible working hours, including some nights and weekends Up to 100% overnight travel

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills .

Primary Work Location USA NC - Durham - Roche Drive

Additional Locations Work Shift We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.