Deployment Specialist

NVA General Practice; United States; Hybrid; USD 100,000 - 125,000; Full time

Job summary

NVA General Practice is seeking a Deployment Specialist who will support its mission to improve animal care. This remote role demands 75% travel and requires strong project timeline management skills, as well as the ability to coordinate between multiple departments.

The ideal candidate will have a bachelor's degree in a relevant field, with experience in veterinary or healthcare systems preferred. Compensation ranges from $100,000 to $125,000.

Qualifications

• Experience in veterinary or healthcare systems implementation preferred.
• Excellent written and verbal communication skills are essential.
• Strong analytical and problem-solving skills required.

Responsibilities

• Lead comprehensive training sessions for hospital leadership.
• Work across functions to address and solve roadblocks.
• Maintain regular communication with the Operations team.

Skills

Project timeline management

Analytical skills

Communication skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in Healthcare Administration

Degree in Information Systems

Tools

Excel

Smartsheets

Power BI

Job description

About

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Position Overview

National Veterinary Associates (NVA) is seeking a Deployment Specialist to support its mission of providing excellent, accessible care to improve the lives of animals and the people who love them. This remote role with 75% travel requires strong project timeline management, the ability to hold hospital teams and internal stakeholders accountable for deliverables, and competency in coordinating multiple departments and managing onboarding progress.

Key Responsibilities

• Lead comprehensive training sessions for hospital leadership teams, focusing on change management and workflows, sharing best practices.
• Work across functions with Marketing, IT, Apps/Products and product team to update progress and address/solve roadblocks.
• Maintain a regular communication cadence with Operations team to update them on status, challenges and next steps.
• Identify, escalade, and resolve deployment-related issues in collaboration with PIMS team, development partners, and hospital team.
• Partner with configuration specialist to ensure proper system setup and smooth launch.

Key Competencies

Project Management

• Structured approach to overseeing all phases of a project, including initiation, planning, execution, monitoring, and closure, while managing resources, stakeholders, and risks to achieve specific goals.
• Coordinate and allocate personnel, materials, and finances to optimize project outcomes and maintain efficiency throughout the project life cycle.
• Integrate project goals with organizational objectives to ensure alignment and value delivery to stakeholders.

Training & Leadership

• Gather, analyze, and interpret key performance metrics to gauge a hospital’s preparedness for a PIMS deployment.
• Guide, influence, or direct individuals or groups toward achieving common goals or objectives.
• Inspire and motivate team members, make strategic decisions, and foster a collaborative environment to drive organizational success.

Communication

• Exchange information, ideas, or feelings through verbal, non‑verbal, written, or visual means.
• Convey messages clearly and effectively within an organization to facilitate collaboration, decision‑making, and relationship‑building.

Problem‑Solving & Adaptability

• Embrace change, learn new skills, and modify approaches in response to evolving demands and shifting priorities.
• Adjust to new conditions, changes, or challenges in one's environment or circumstances.
• Navigate uncertainty with a positive attitude and proactive mindset.

Attention to Detail

• Notice and consider the finer points or specific elements of a task, ensuring accuracy and thoroughness.
• Meticulously review work, identify errors, and ensure all aspects of a project or task are completed and documented to the highest standard.
• Cultivate a mindset that prioritizes careful observation and conscientiousness in daily activities to improve outcomes.

Qualifications

• Bachelor’s degree in Healthcare Administration, Information Systems, or a related field.
• Experience in veterinary or healthcare systems implementation or hospital operations preferred.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Proficiency in data analysis tools and software (Excel, Smartsheets, Power BI).

Why You’ll Love Working Here

The people. You will be surrounded by talented, supportive, smart, and kind leaders/teams – people you will be proud to work with and who also have fun.

The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our “why”.

The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross‑functional, and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast‑growing, global company within a high‑growth, exciting industry.

Location

Remote with 75% travel.

Compensation

The total compensation range for the position is between $100,000-$125,000 with opportunity for benefits.

• Role is a temporary assignment for between 18 months and 2 years.