Deployment Lead

Taktile; New York, Northern (NY, KY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Equity

Cash compensation

Self‑development budget

Onsite NYC office 3 days/week

Global travel 40%

Job summary

Taktile seeks a Deployment Lead to guide enterprise customers post‑sale, acting as the strategic partner and primary contact to drive AI‑driven implementations and lasting business impact.

You will coordinate cross‑functional teams, translate complex problems into workflows, and collaborate with Account Executives and Solution Engineers to build strong executive relationships and scalable delivery playbooks.

Qualifications

• 4–6 years of experience in tech consulting or customer‑facing roles at high‑growth startups or enterprises.
• Proven leadership in delivering complex projects with measurable business impact.
• Ability to translate business problems into workflows and technical configurations.

Responsibilities

• You will act as the strategic partner and primary point of contact for enterprise customers post‑sale and coordinate cross‑functional teams to deliver high‑impact projects on time.
• You translate complex business problems into workflows and product configurations and become a subject‑matter expert in the Taktile platform and the business value it can unlock for our customers.
• You will closely collaborate with Account Executives and Solution Engineers to build relationships with executive stakeholders and core users within customer teams.
• You identify opportunities for product expansion and adoption within customer accounts and iteratively improve delivery playbooks with product and engineering teams.

Skills

Strategic partner

Cross-functional leadership

Stakeholder management

Technical fluency

Travel willing

Organizational skills

Tools

APIs

Python

SQL

Job description

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Deployment Lead to serve as the strategic partner who ensures our customers successfully implement and unlock maximum value from AI-driven decision-making. In this post-sale role, you'll be the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact.

You’ll collaborate across Taktile’s Solutions, Product, and Sales teams, as well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact.

About You

• Curious & Creative – You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform.

• Clear Communicator – You have excellent communication and stakeholder management skills, and are effective across all levels of an organization.

• Entrepreneurial – You’re hands‑on, proactive, and excited to help shape both the product and the company. You go the extra mile to deliver exceptional solutions.

• Team Player - You enjoy working cross‑functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success.

• Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer‑facing roles at high‑growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations

• Organized – You’re comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast‑changing environments.

• Technically Fluent – You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI.

• Mobile – Willingness to travel up to 40% of the time and, when not traveling, work from our NYC office three days per week.

What You’ll Do

• You will act as the strategic partner and primary point of contact for enterprise customers post‑sale and coordinate cross‑functional teams (Product, Engineering, Solutions, Data) to deliver high‑impact projects on time

• You translate complex business problems into workflows and product configurations and become a subject‑matter expert in the Taktile platform and the business value it can unlock for our customers

• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams

• Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams

Ideal, But Not Required

• You have experience in implementing AI at scale in enterprise context

• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)

• You demonstrate strong analytical skills and have a hands‑on mentality

• You have knowledge of APIs and know the basics of Python and SQL

Our Offer

• Work on hard, meaningful problems with real‑world impact.

• Receive top‑of‑market equity and cash compensation.

• Get access to a self‑development budget that you can use to e.g. attend conferences, buy books or take classes.

• Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi‑yearly company‑wide meetings around the world.

• Shape how enterprise SaaS is delivered at scale.

• Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.

• Use the equipment of your choice including a meaningful home office set‑up.

About Us

Taktile enables financial institutions to transform into AI‑native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions—approving more customers, reimbursing claims instantly, stopping fraud before it spreads, and financing every business worth funding. Founded in 2020, Taktile powers millions of decisions daily for institutions including Mercury, Monzo, Faire, and Pleo. With offices in New York, Berlin, London, São Paulo, and Iași, the company has raised $184M from Growth Equity at Goldman Sachs Alternatives, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com.

About Your Employment

Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.

Your Privacy

Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.

How we use your data:

We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.

Legal basis (EU/UK applicants):

We rely on (i) pre‑contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).

Retention:

If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records.

Your rights:

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent.

Automated decision-making:

We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.

International transfers:

Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.

By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy. To exercise your rights or ask questions, contact [e-mail].