Deployment Engineer - Southeast

Booster; United States; On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Paid vacation time

Sick leave

Holiday pay

401K savings plan

Job summary

A technology company is seeking a Deployment Engineer to lead technical implementation and system maintenance for their cloud connected products. Candidates should have 3+ years supporting such devices and WiFi networking experience, along with the ability to travel 75% of the time. This role requires technical knowledge and excellent communication skills to ensure customer satisfaction. The annual salary range is $115,000 - $135,000, along with equity options and comprehensive benefits.

Qualifications

• 3+ years experience supporting cloud connected devices.
• Experience with WiFi networking required.
• Ability to travel 75% of the time.
• Ability to acquire Part 107 certificate.

Responsibilities

• Lead technical implementation and system maintenance for cloud connected products.
• Deploy and ensure cloud connected devices function as agreed in customer ecosystems.
• Communicate with customers to ensure their needs are understood and addressed.
• Resolve complaints and track client needs.

Skills

Supporting cloud connected devices

WiFi networking

Familiarity with cloud applications

Familiarity with Linux OS

Mechanical/robotic systems

Education

Degrees in Computer Science, GIS, Engineering, Geography

Job description

About the Team

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

Location Preference

Candidates must be based in the Southeast, with the ability to travel regularly to client sites across Florida, Georgia, North/South Carolina, Tennessee, Mississippi, and Alabama.

About the role

We are seeking a Deployment Engineer with a deep sense of ownership to lead and drive all aspects of technical implementation, end to end usage and system maintenance for our cloud connected products. As Skydio prepares for a future of dock based vehicles remotely operated through an internet browser, we are seeking candidates with the technical capability to support these complex hardware, network installations & software integrations onsite and remote. A successful candidate will have deep knowledge in WiFi and cellular networking, and experience troubleshooting connectivity issues. This individual will become an indispensable bridge between our customers and Skydio’s agile and world class technical teams. This role reports to the Customer Success Organization and will collaborate with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

How you’ll make an impact

• Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap
• Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer's ecosystem after it has been installed, configured, tested, and modified as per requirements.
• Communicate with customers to ensure that all of their needs are understood and addressed
• Collaborate with various internal departments to ensure that they fulfill all customer requests
• Resolve complaints and keep track of all processes that pertain to the client’s needs
• Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop and maintain deployment and installation documentation, and document Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs.
• Build customer loyalty through proactive support and account management
• Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks

What makes you a good fit

• 3+ years experience supporting cloud connected devices
• Experience with WiFi networking required
• Familiarity with cloud applications
• Familiarity with Linux OS
• Familiarity with mechanical / robotic systems
• Ability to travel 75% of the time
• Ability to acquire Part 107 certificate

Nice to have

• Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries.
• Basic software development knowledge (scripting)
• Knowledge in IP networking & troubleshooting
• Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
• Cloud Certifications
• Degrees in Computer Science, GIS, Engineering, Geography, etc.

Compensation

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $115,000 - $135,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. *Compensation for certain positions may vary based on the position’s location.

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.