Deployment Engineer - Federal Customer

Socket.dev; Virginia (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Dell Mission Operations requires a Field Support professional to provide hands‑on installation, sustainment, troubleshooting, and field execution to keep mission systems operational.

The role covers deployment support, break‑fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams, with up to 50% travel and on‑site work in secure environments.

Qualifications

• 12+ years of relevant experience with a bachelor’s degree.
• Experience in field engineering, integration support, break‑fix, deployment, or technical support roles.
• Strong hands‑on troubleshooting skills across hardware and infrastructure components.
• Experience with ticket‑based workflows and service response expectations.
• Ability to work onsite and support physically active technical tasks.
• Strong communication and team coordination skills.
• Ability to travel up to 50% of the time, as required.
• Active TS/SCI and ability to maintain access as required by the program.

Responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks.
• Troubleshoot break‑fix incidents and restore services as quickly as possible.
• Support tickets, service requests, and field issues through closure.
• Validate equipment functionality and document support actions taken.
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment.
• Maintain tools, spares, parts, and support readiness as required.
• Follow site procedures, escalation paths, and change practices.
• Provide direct customer‑facing support in operational settings.

Skills

Field engineering

Troubleshooting

Ticket workflows

Onsite work

Communication

Travel 50%

Education

Bachelor's degree

Job description

The Field Support professional supports Dell Mission Operations by providing the hands‑on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break‑fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands‑on technical ability, responsiveness, and a customer‑focused approach to problem resolution in a secure environment.

Key responsibilities

• Perform installation, integration, cabling, hardware swaps, and physical support tasks
• Troubleshoot break‑fix incidents and restore services as quickly as possible
• Support tickets, service requests, and field issues through closure
• Validate equipment functionality and document support actions taken
• Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
• Maintain tools, spares, parts, and support readiness as required
• Follow site procedures, escalation paths, and change practices
• Provide direct customer‑facing support in operational settings

Required qualifications

• 12+ years of relevant experience with a bachelor’s degree
• Experience in field engineering, integration support, break‑fix, deployment, or technical support roles
• Strong hands‑on troubleshooting skills across hardware and infrastructure components
• Experience with ticket‑based workflows and service response expectations
• Ability to work onsite and support physically active technical tasks
• Strong communication and team coordination skills
• Ability to travel up to 50% of the time, as required
• Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications

• Experience in data center, lab, or secure facility support environments
• Experience with imaging, build, rack‑and‑stack, or cable management activities
• Experience supporting shift work, travel, or after‑hours response as needed
• Familiarity with spare parts control, asset handling, and escalation coordination
• Experience supporting government or classified programs

Work environment / program context

This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.