Deployed Operations Manager (R5672)

Shield; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI in Dallas seeks a Deployed Operations Manager to lead Site Leads and crews on COCO and extended international missions. You will mentor, train, and coordinate staffing with FSR and Senior Manager to ensure mission readiness and client satisfaction.

This full-time role requires strong leadership, clear communication, and experience with overseas deployments. You will provide technical support to deployed teams, drive operational excellence, and ensure safety and adherence to contract

Qualifications

• Experience in managing and mentoring operational teams.
• Strong leadership with ability to develop team members.
• Excellent organizational and communication skills.
• Experience in international operations and COCO unmanned aviation system operations.
• Ability to provide technical support to deployed teams.

Responsibilities

• Outcomes: Ensure Site Leads achieve mission impacts, fulfill contractual obligations, and delight customers.
• Leadership and Supervision: Manage, mentor, and supervise Site Leads who lead crews on COCO and extended duration international operations.
• Primary Touchpoint: Serve as Shield AI’s primary contact for COCO crew information, collaborating closely with the FSR Management team and Senior Manager.
• Resource Coordination: Work with the FSR Supervisors on COCO staffing, providing Sr. Manager Deployed Operations courses of action and ensuring optimal crew employment.
• Training and Development: Mentor, develop, and train Site Leads and crews to ensure mission readiness and operational excellence.
• Technical Support: Provide technical support to deployed teams as needed, ensuring smooth and efficient operations.

Skills

Leadership

Mentoring

Operational management

International experience

Technical support

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube .

Job Description

The Deployed Operations Manager is the responsible party for managing, mentoring, and supervising Level 300 Site Leads, who in turn lead the crews that perform our Contractor Owned Contractor Operated (COCO) and extended duration international operations. They are Shield AI's primary touchpoint for COCO crew information and, though the Senior Manager is the responsible party for COCO manning, the Manager works closely with the FSR Management team to provide personnel courses of action to the Senior Manager. They are responsible for mentoring, developing, and training COCO Site Leads and crews as needed to ensure mission readiness. They also provide technical support for deployed teams as needed.

What You'll Do

• Outcomes: Ensure Site Leads achieve mission impacts, fulfill contractual obligations, and delight customers.
• Leadership and Supervision: Manage, mentor, and supervise Site Leads who lead crews on COCO and extended duration international operations.
• Primary Touchpoint: Serve as Shield AI’s primary contact for COCO crew information, collaborating closely with the FSR Management team and Senior Manager.
• Resource Coordination: Work with the FSR Supervisors on COCO staffing, providing Sr. Manager Deployed Operations courses of action and ensuring optimal crew employment.
• Training and Development: Mentor, develop, and train Site Leads and crews to ensure mission readiness and operational excellence.
• Technical Support: Provide technical support to deployed teams as needed, ensuring smooth and efficient operations.

Required Qualifications

• Demonstrated experience in managing and mentoring operational teams.
• Strong leadership skills with the ability to inspire and develop team members.
• Exceptional organizational and communication skills.
• Experience in international operations and a deep understanding of Contractor Owned Contractor Operated Unmanned Aviation System operations.
• Technical proficiency to provide necessary support to deployed teams.

Preferred Qualifications

• Previously served in a Site Lead capacity on a deployment or extended duration OCONUS operation
• V-BAT AVO certified
• V-BAT AVO instructor certified or ability to obtain

$120,000 - $180,000 a year

Full-time regular employee offer package

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.