Departmental Technician 7-E9 (Michigan Veteran Resource Service Center Technician)

State of Michigan; Lansing (MI); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

The State of Michigan seeks a Departmental Technician to serve as the primary point of contact for veterans and their families seeking assistance through the Michigan Veterans Affairs Agency (MVAA). The role involves handling inquiries by phone, email, and MVAA website, and updating the CRM knowledge base with accurate answers while ensuring PII and HIPAA compliance.

The technician will research information and contribute to the knowledge base to improve the MVAA’s response capabilities,

Qualifications

• One year of experience performing administrative support activities equivalent to the 7-level in state service.
• One year of experience performing administrative support activities equivalent to the 8-level in state service.
• One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
• Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Responsabilités

• Primary point of contact for veterans and their families seeking assistance.
• Technicians contacted directly by phone, email, and via the MVAA website.
• Track calls using CRM and answer inquiries through the MVAA CRM knowledge base.
• Research information and add answers to develop the knowledge base while adhering to PII and HIPAA guidelines.

Connaissances

Administrative support

PII HIPAA compliance

Formation

High school diploma

Description du poste

This position will be primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency. Technicians are contacted directly by phone, via email and through the MVAA website. Technicians track calls using CRM and answer inquiries through the MVAA CRM knowledge base, information on the MVAA website or by researching the question and adding the answer to develop the knowledgebase. The technician adheres to PII and HIPPA guidelines and complies with all state and federal laws and regulations.

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf