Departmental Manager 14

State of Michigan; Dimondale (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The State of Michigan's Tax Administration Services Bureau seeks a dynamic leader to manage the operations of its Individual Income Tax Customer Contact Section, ensuring accurate tax information is delivered via phone, mail, and web inquiries.

You will supervise multiple supervisors and analysts, guide training for 50+ staff, and set production goals while collaborating across Treasury divisions to enhance customer service and drive continuous improvement.

Qualifications

• Bachelor's degree required.
• Four years of professional experience, with two years at the experienced (P11) level or one year at the advanced (12) level.
• Experience leading a team of 50+ staff.
• Work must be performed in Michigan.

Responsibilities

• Oversee operations of the Individual Income Tax Customer Contact Section.
• Direct supervision of multiple supervisors and analysts.
• Coordinate training needs for 50+ staff and forecast production goals.
• Collaborate with other Treasury divisions to improve customer service and performance.

Skills

Leadership

Strategic planning

Staff training

Collaboration

Communication

Education

Bachelor's degree

Job description

The Tax Administration Services Bureau within the Michigan Department of Treasury is seeking a dynamic leader to manage the operations of its Individual Income Tax Customer Contact Section. Primary responsibilities of the Contact Center Section include:

• Ensuring the release of consistent, accurate tax information to the public from telephone inquiries, correspondence and web inquiries.
• Working closely with other divisions within Treasury.
• Identifying and coordinating training needs for 50+ dedicated staff.
• Direct oversight and leadership for multiple supervisors and analysts.
• Forecasting and establishing multiple production goals for contact center staff.

Our culture is driven by excellent customer service, continuous improvement, metrics, and employee growth. The Customer Contact Section is ready to grow and advance with a manager who has exceptional leadership skills, motivational and strategic planning abilities, high ethical standards, and who brings a positive attitude and approach to our team.

Position Description

Treasury Careers – Learn more about why Treasury is a Great Place to Work!

Required Education And Experience

Education

Possession of a bachelor's degree in any major.

Experience

Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Additional Requirements And Information

Official Transcripts.

For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above.

Foreign Transcripts.

Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Work must be performed in the state of Michigan

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of the State of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your official work location.

Hybrid Remote Work.

To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you are a State of Michigan resident, this position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Additional onsite work may be required. Additionally, the selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions while performing the duties of this position, as well as secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time. Please note that remote work is not available if you reside outside of the State of Michigan.

E-Verify.

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews.

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Fingerprinting.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.