DEPARTMENT SYSTEM ANALYST

Cameron County; San Benito (TX); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health and Life Insurance Protection

Sick and Annual Leave

Retirement System

Paid Holidays

Job summary

Cameron County's Department System Analyst role focuses on technical work to install and maintain the department's online platform and desktop applications. It includes monitoring database performance, backups, and troubleshooting across hardware, software, and network issues.

Required are a Bachelor's degree in IT-related field and five years of relevant experience, with the ability to document processes and train users in a civil service environment.

Qualifications

• Bachelor's degree in Computer Information Systems, Computer Science, Software Engineering, or related field.
• Five years' work experience in the respective area of specialization or department.

Responsibilities

• Assists, trains and troubleshoots issues within area of specialization; introduces technology that will assist in creating more efficiency for department and its employees.
• Test updates, integration issues with 3rd party vendors, and makes hardware changes as necessary for the system; conducts training of multiple users through various jobs and scenarios.
• Define business process with your assigned application or system to include writing & supporting required business documentation such as application-based procedures specific to your business.
• Resolves computer issues and errors that people tend to have regarding functionality and capability; tests upcoming patches to the system to check for new issues or errors that will create minor or major problems with the current flow of everyone's duties before updating.
• Maintain and update department's database, geodatabases, and crystal reports.
• Facilitate change and configuration management, be an administrative member of the online self-service portal for permitting and development.
• Installs and configures software on new personal computers with related peripherals; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on computer equipment.
• Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited.
• Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions.

Education

Bachelor's degree in IT

Job description

DEPARTMENT SYSTEM ANALYST

Salary: 119 - $ 53,016.00 minimum salary or as per Compensation Policy Promotional Method.

Purpose of Classification

Performs technical work in installing, maintaining the department online platform, and desktop applications. Duties include monitoring and optimizing database performance; backup and restore servers, maintain documentation; troubleshoot network, hardware, software, and application problems. Positions in this class perform routine technology maintenance and identify needed corrective actions to resolve discrepancies; answer information technology questions; and maintain systems documents and records.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Assists, trains and troubleshoots issues within area of specialization; introduces technology that will assist in creating more efficiency for department and its employees.

Test updates, integration issues with 3rd party vendors, and makes hardware changes as necessary for the system; conducts training of multiple users through various jobs and scenarios.

Define business process with your assigned application or system to include writing & supporting required business documentation such as application-based procedures specific to your business.

Resolves computer issues and errors that people tend to have regarding functionality and capability; tests upcoming patches to the system to check for new issues or errors that will create minor or major problems with the current flow of everyone's duties before updating.

Maintain and update department's database, geodatabases, and crystal reports.

Facilitate change and configuration management, be an administrative member of the online self-service portal for permitting and development.

Installs and configures software on new personal computers with related peripherals; troubleshoots, resolves and documents applications and software issues; performs routine and preventive maintenance on computer equipment.

Receives and processes service requests for assigned department. Reviews documents for completeness and accuracy; pair documents to related information such as matching purchase orders to invoices and/or matching payments to account files/billings, etc.; codes information to ensure accurate processing, and that appropriate department/program is credited or debited.

Provides assistance and information to employees, managers, vendors, citizens, local businesses, and/or and other interested parties regarding assigned technology functions.

Additional Functions

Performs other related duties as required.

Minimum Qualifications

A Bachelor's Degree in Computer Information Systems, Computer Science, Software Engineering, or related field. Five years' work experience in the respective area of specialization or department; OR any combination of training, post-graduate education, and experience which provides the required knowledge, skills, and abilities.

ADA Compliance

Physical Ability

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

This is a Civil Service covered position. Testing requirements will follow section 2.32 of the Civil Service Rules and Regulations Handbook. Probationary period will follow section 2.35 of the Civil Service Rules and Regulations Handbook.

Benefits

• Health and Life Insurance Protection
• Sick and Annual Leave
• Retirement System
• Paid Holidays

AA/EEO/MFD EMPLOYER