Department Support Asst West Med Surg FT Evenings

MercyOne; Des Moines (IA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Des Moines Medical Center is seeking a Department Support Assistant to perform clerical tasks and coordinate communications within the nursing unit. You will answer multi-line phones, maintain charts, greet customers, and support daily operations.

Join a large health system with comprehensive benefits. The role features 8-hour evening shifts from 3:00 PM to 11:30 PM and opportunities for growth within MercyOne Health System.

Qualifications

• Performs clerical duties for the nursing unit, including chart maintenance and mail handling.
• Answers multi-line phones and greets customers in a friendly, timely manner.
• Utilizes hospital IT systems such as EHRs and communication tools.
• Maintains a safe, neat work area and stocks supplies as needed.
• Prepares documents in compliance with regulatory requirements.
• Follows safety, infection control, and medication handling policies.
• Audits records and data per unit requests.
• Manages meeting room schedules and other duties assigned by the manager.

Responsibilities

• Perform clerical duties for the nursing unit, including chart maintenance.
• Coordinate communications between the nursing unit and other hospital departments.
• Answer multi-line phones, greet customers, and route requests appropriately.
• Operate EHR and hospital IT systems to support daily workflows.
• Order and stock supplies, report issues, and maintain an organized workspace.

Skills

Clerical skills

Multiline phone handling

Customer service

Tools

Electronic Health Records

Teletracking

Vocera

Job description

Employment Type:Full timeShift:Evening ShiftDescription: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Join the MercyOne Family! We are looking to hire a Department Support Assistant.

As a Department Support Assistant at MercyOne, performs clerical work and coordinates communications within the assigned nursing unit. Facilitates communication between the nursing unit and other hospital departments.

Schedule:

• 8-hours Evenings; M – F; 3:00 PM - 11:30 PM

General Requirements:

• Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
• Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
• Communicates patient information or department needs such as dietary, environmental services, and all Information Technology issues.
• Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
• Prepare documents and records in compliance with regulatory requirements.
• Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.
• Conducts auditing of records, data, and transactions per unit management team request.
• Maintains meeting room schedules.
• Other duties as needed and assigned by the manager.

Minimum Requirements:

• Must be at least 16 years of age.

Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.