Department Supervisor - West Towne Mall

H&M; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Department Supervisor to enhance customer experiences and drive sales in retail. This role offers the opportunity to lead a dynamic team, ensuring operational excellence and a keen awareness of fashion trends. You will be pivotal in fostering a customer-centric environment while collaborating with colleagues to achieve store goals. Join a company that values diversity and supports your career growth with extensive benefits, including employee discounts and wellness programs. If you're passionate about retail and ready to take on new challenges, this position is perfect for you.

Benefits

25% Staff Discount

Medical Coverage

Pharmacy Vision and Dental Coverage

Employee Assistance Program

401K

Commuter Benefits

Vacation Pay

Wellness Programs

Parental Pay

Qualifications

• Effective communication and customer service skills are essential.
• Ability to lead a team and manage retail operations effectively.

Responsibilities

• Support sales and profit goals by delivering excellent customer experiences.
• Ensure visual and commercial curation according to guidelines.
• Manage store operations and maintain high standards of cleanliness.

Skills

Customer Service

Communication Skills

Analytical Skills

Team Leadership

Fashion Awareness

Education

High School Diploma

Retail Management Experience

Job description

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

1. Customer Sales & Profit
   
   • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
   • Representing yourself and the H&M brand positively during customer interactions.
   • Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
   • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
   • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
   • Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges.
   • Ensure all admin routines for both people and operations are handled in a correct way.
2. Fashion & Trend Awareness
   
   • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
   • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
3. Team & Development
   
   • Retain and share your knowledge and skills with the Store team.
   • Collaboration, planning & teamwork with in-store Visual Merchandiser team.
   • Give & receive feedback with your colleagues to learn, develop & support each other.
   • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
   • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
4. Retail Operations/ Visual & Commercial Execution
   
   • Secure a clean and tidy sales floor and back of house including stockroom areas.
   • Ensure high fashion quality, visual and commercial product presentation, with good garment care.
   • Secure good stock levels and provide input on allocation to Area team.
   • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
   • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
   • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
   • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
   • Responsible for opening & closing of store daily.

Qualifications
Who You Are

• To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer-centric.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Additional Information
Compensation: Hiring Range is $18.29-21.58 Hourly

EEOC Code: SLS
Pay Status: Non-Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
• H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Retail