Department Supervisor - Southridge Mall

Milwaukee Succeeds; Greendale (WI); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Staff discount card

HIP incentive program

25% staff discount

Medical coverage

Vision coverage

Dental coverage

Employee Assistance Program

Vacation & holidays

401(k) plan

Commuter benefits

Voluntary benefits

Job summary

H&M is seeking a Department Supervisor to drive sales and profit in-store, delivering the best customer experience and ensuring compliance with laws, standards, policies, and procedures.

You will lead a team in merchandising, collaborate with visual teams, and oversee operations from fitting rooms to checkout, while promoting loyalty programs and sustainability initiatives.

Qualifications

• Emerging leader who takes responsibility.
• Ambitious, effective communicator, analytical and numbers-driven.
• Achievement-oriented and customer-centric.

Responsibilities

• Support sales and profit goals through exceptional customer experience.
• Maintain visual and commercial standards in line with guidelines.
• Lead, develop, and motivate store colleagues on daily operations.
• Ensure accurate fitting room, checkout, and admin routines.

Skills

Leadership

Communication

Analytical thinking

Numerical skills

Problem solving

Customer focus

Job description

About the Role

As a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

• Customer Sales & Profit
  • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent yourself and the H&M brand positively during customer interactions.
  • Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
  • Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
  • Ensure all admin routines for both people and operations are handled correctly.
• Fashion & Trend Awareness
  • Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
• Team & Development
  • Retain and share your knowledge and skills with the store team.
  • Collaborate, plan & work with the in‑store Visual Merchandiser team.
  • Give & receive feedback with your colleagues to learn, develop & support each other.
  • Communicate regularly to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Retail Operations / Visual & Commercial Execution
  • Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care.
  • Secure good stock levels and provide input on allocation to the area team.
  • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines follow internal standards and routines, utilizing all tools and technology provided.
  • Maintain best practice for any in‑store OMNI services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc).
  • Maintain price signs in-store and throughout the sales floor/store following global and local strategies & sales market/regional requirements to ensure consistent price perception.
  • Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc).
  • Be responsible for opening & closing the store daily.

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, analytical, solution‑finder, capable of working with numbers and managing statistics.
• Achievement‑oriented, motivated by performance and competition, truly customer‑centric.

Compensation

Expected base salary range: €19.22–€22.39 per hour. Pay status: Non‑Exempt, Hourly. EEOC Code: SLS.

Benefits

• Staff discount card usable on all H&M Group brands in stores and online.
• H&M Incentive Program – HIP.
• 25% staff discount.
• Medical, pharmacy, vision and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday and parental pay.
• 401(k) plan.
• Commuter benefits, health and dependent care FSA.
• Additional voluntary benefits.

EEO & Inclusion

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We are committed to providing reasonable accommodations for applicants with disabilities.

Additional Information

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties assigned at the company’s discretion.

Contact & Application Process

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.