Department Supervisor - Arbor Lakes

H&M; Maple Grove (MN); On-site; USD 28,447 - 33,572; Full time

Benefits offered by this job

Health insurance

Wellness programs

Employee discount

Retirement plan

Paid leave

Job summary

A leading retail company in Maple Grove, MN is seeking a Department Supervisor to enhance the customer experience and support sales goals. This role includes ensuring high-quality service, collaborating with the team, and maintaining visual standards in the store. The ideal candidate is an emerging leader with a focus on performance. Competitive compensation of $20.65 to $24.37 hourly, inclusive of comprehensive benefits, is offered.

Qualifications

• Emerging leader who enjoys taking responsibility.
• Motivated by performance and competition.
• Ability to work with numbers and manage statistics.

Responsibilities

• Support omni customer experience and execute store goals.
• Ensure customer service is provided in all areas of the store.
• Retain and share knowledge with the store team.
• Secure a clean and tidy sales floor and back of house.
• Responsible for opening and closing of the store daily.

Skills

Leadership

Customer service

Analytical skills

Communication

Fashion awareness

Job description

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Customer Sales & Profit: You are responsible for supporting the total omni customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths and identifying commercial opportunities and working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up to ensure your team actively promotes our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Retain and share your knowledge and skills with the store team.
• Collaboration, planning & teamwork with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Regular communication to store colleagues to inform, motivate and inspire — daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep and follow best practice for in-store omni services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Secure a strong balance and maintenance of price signs in-store and throughout the sales floor/store according to global and local guidelines to ensure a strong price perception.
• Updating and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for opening and closing of the store daily.

Who You Are

• To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why You'll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion and belonging.
• We are a values-driven organization guided by our unique values.
• You'll have access to our Colleague Resource Groups (CRGs) and a large global talent community for career growth.
• We offer comprehensive benefits including health insurance, wellness programs, retirement plan, paid leave, and more.
• You can express your personal style with our employee discount at H&M and related brands.

Compensation & Benefits

Compensation: expected base salary range is 20.65-24.37 hourly. EEOC Code: SLS. Pay Status: Non-Exempt, Hourly.

Note: This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.