Department Specialist-Small Engine-Stihl Repair Tech

Westlake Ace; Town of Russia (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Westlake Ace in Town of Russia, NY is seeking a Department Specialist to maintain in-stock levels and deliver excellent customer service. You will know product locations, assist with store cleanliness, and support daily operations to help customers find what they need quickly.

Responsibilities include cycle counting, receiving, stocking, price changes, merchandising, and operating a forklift with proper training. Emphasis on teamwork and professional presentation across shifts.

Qualifications

• High School or GED equivalent.
• Floor sales and/or replenishment experience in a retail environment preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Maintain proper in-stock levels and knowledge of store layout to assist customers.
• Assist in keeping the sales floor, stock room, and outdoor merchandise area clean and organized.
• Provide friendly, proactive customer service and greet customers as they enter and move through the store.
• Assist with price changes, merchandising, and end caps to support store promotions.
• Operate forklift with proper training and collaborate with management on store operations.

Skills

Customer service

Inventory management

Forklift operation

Communication

Teamwork

Education

High School diploma or GED

Tools

Forklift

Job description

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Job Summary

The Department Specialists will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties and Responsibilities

Customer Service

• Project a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.

Store Operations

• Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).
• Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
• Responsible for maintenance of back stock levels in assigned department(s).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
• Assist with overall maintenance of the store.
• Ensure that weekly price changes are done in assigned department(s).
• Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).
• Assist with providing a clean and orderly sales floor including end caps and ad merchandise.
• Assist with merchandise resets throughout store, especially in assigned department(s).
• Ensure signage is current in assigned department(s).
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales ideas to General Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun.
• EXCELLENCE – Striving to be our best through continuous improvement and inspiration.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – Honesty, reliability, high character and ethical behavior.
• GRATITUDE – Appreciating being in the business of serving others.
• HUMILITY – A modest and respectful approach to leadership and work.
• TEAMWORK – Collaboration over control or credit; together we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Floor sales and/or replenishment experience in a retail environment preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$17.00 - $20.00 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.