Department Secretary - Full Time

Penn Medicine; North Brunswick Township (NJ); On-site; USD 23,000 - 36,000; Full time

Job summary

Penn Medicine is seeking an organized receptionist/secretary to join our clinical support team. You will handle front-desk duties, data entry, and billing pre-registration with courtesy and accuracy in a healthcare setting.

The role involves answering phones, directing calls, posting charges, greeting patients, and maintaining confidential files, while supporting multiple departments to ensure smooth patient flow and service excellence.

Qualifications

• H.S. Diploma or GED is required.
• Previous secretarial/reception experience, healthcare setting preferred.
• Experience handling front-desk duties and data entry is advantageous.

Responsibilities

• Answer telephones promptly, courteously, and route calls to staff.
• Take messages accurately and relay them promptly.
• Post charges for outpatient services in the proper systems.
• Maintain and file records per department procedures.
• Prepare copy work for various departments when requested.
• Greet patients and visitors and respond to their needs per policy.
• Ensure timely patient pre-registration and sign-in.
• Transcribe and type documents and distribute mail daily.
• Manage office supplies and maintain equipment; arrange repairs as needed.
• Provide cross-coverage for benefits verification and patient registration.
• Cover for senior secretary as needed and support service goals.
• Maintain confidentiality and participate in unit compliance.

Education

H.S. Diploma/GED (Required)

Secretarial/Reception experience (healthcare preferred)

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• Provide reception, clerical, and data entry services for program

Responsibilities

• ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• 1. Answer telephones in a prompt, courteous and helpful manner. Screen all calls. Direct calls to proper staff or areas.
• 2. Take messages accurately and relay messages promptly.
• 3. Accurately post charges for all outpatient services in appropriate systems.
• 4. Maintain files in accordance with department procedure.
• 5. Prepare copy work for various departments when requested.
• 6. Greet patients and visitors, ascertain needs and respond appropriately as directed by policy and procedures.
• 7. Ensure timely and accurate patient pre-registration, sign-in, activation and re-registration in accordance with system processes.
• OTHER JOB DUTIES AND RESPONSIBILITIES
• 1. Transcribe and type documents, reports, memos, and correspondence as directed.
• 2. Sort and distribute all mail accurately on a daily basis.
• 3. Manage and order office supplies as needed. Maintain office equipment, calling for repairs when necessary.
• 4. Provide cross-coverage, as necessary, for benefit verification and patient registration.
• 5. Cover for senior secretary in her/his absence.
• 6. Support customer service and performance improvement goals of the department
• collaborate with other caregivers/staff, within and outside the department, to develop means of enhancing patient care and service.
• 7. Maintain standards of confidentiality.
• 8. Participate in unit compliance as related to established standards.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Education Specialization:Equivalent Experience: And Previous experience in secretarial and/or reception duties Experience in a healthcare setting preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range

$17.05 - $26.44/Hourly

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.