Department Secretary Endoscopy

Brigham & Women's Faulkner Hospital; Boston (MA); On-site; USD 55,302,000 - 82,179,000; Full time

Job summary

The Endoscopy Center Department Secretary at Brigham and Women's Faulkner Hospital supports patient care and efficient flow by performing administrative and direct/indirect patient care duties under the Nursing Director. The role emphasizes professionalism, organization, and strong communication while maintaining HIPAA confidentiality and collaborating with the care team.

Responsibilities include scheduling, triaging calls, managing charts and records, and assisting with inventory.

Qualifications

• High school diploma or GED required.
• Graduate of medical Assistant Program required.
• Previous clerical experience required.
• Adheres to all I C.A.R.E. standards.
• Ability to speak, read, and write English.
• Excellent communication skills - computer proficiency.
• Ability to work as a team player.
• Ability to multitask, prioritize, and be detail oriented.

Responsibilities

• Performs assigned administrative and direct/indirect patient care duties to ensure efficient operation of the Endoscopy Center.
• Schedules patients in a manner that optimizes an efficient flow in the Endoscopy Center.
• Triages phone calls in a pleasant and courteous manner, relaying messages to the appropriate personnel.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Files all charts and testing results into the patient medical record in a timely manner.
• Updates Endoscopy Center charts and medical records to include add-on cases, cancellations, etc.
• Collaborates with the medical and nursing team to optimize patient flow.
• Assists in inventory, nutrition, and supply management.

Skills

English literacy

Communication skills

Teamwork

Multitasking

Detail oriented

Computer proficiency

Education

High school diploma or GED

Graduate of medical Assistant Program

Tools

FH EPIC Chart system

Job description

Job Summary

The Endoscopy Center Department Secretary provides direct and indirect care to Endoscopy Center patients to ensure efficient patient flow and quality patient care. Under the supervision of the Nursing Director or designee, the Department Secretary performs various administrative and direct/indirect patient care duties which facilitate each patient's readiness for their visit/procedure and an optimal unit patient flow. The Endoscopy Center Department Secretary will work collaboratively with the team to assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Expectations of the individual in this position will be to demonstrate professionalism; excellent organizational, time management, customer service and communication skills; the ability to be self-directed; work well in a group and focus on patient-centered quality care. The Department Secretary's distribution of duties and hours will be flexible to meet the needs of the unit and patients and families.

Hours

8:30am-5:00pm, no holiday or weekends

Responsibilities

• Performs assigned administrative and direct/indirect patient care duties to ensure efficient operation of the Endoscopy Center.


• Schedules patients in a manner that optimizes an efficient flow in the Endoscopy Center.


• Triages phone calls in a pleasant and courteous manner, collaborating with professional personnel when appropriate, accurately relaying messages to the appropriate personnel.


• Receives visitors to the department in a professional manner, projecting a positive public image.


• Orders office supplies weekly and as needed and puts supplies away in appropriate places.


• In all duties, upholds HIPAA requirements, adhering to confidentiality standards in all communications about patient information, i.e., schedules, medical records, phone calls.


• Files all charts and testing results into the patient medical record in a timely manner.


• Updates Endoscopy Center charts and medical records to include add-on cases, cancellations, etc.


• Works collaboratively with the medical and nursing team to optimize patient flow.


• Assists in inventory, nutrition, and supply management.


• Notifies interpreter services of patients who will need medical interpretation.


• Demonstrates ability to efficiently use FH EPIC Chart system.


• Prepares the patient medical record pre-procedure and ensures that all required paperwork is in the chart including MRI results, CT scans, referrals, MD notes. Escorts patients to and from the procedure room and/or to exit as directed by RN.


• Places patient on monitor, checks vital signs as indicated/directed.


• Assists patient with changing into appropriate hospital attire and back to street clothes as indicated, ensuring safety measures are taken to prevent falls.


• Demonstrates transfer techniques utilizing proper body mechanics to prevent discomfort or injury to patient or self.


• Collaboratively provides direct care to patients with the RN to facilitate efficient patient flow and quality patient care.


• Provides other support to Endoscopy Center team as needed.

At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do.

Qualifications

• High school diploma or GED required


• Graduate of medical Assistant Program requirement


• Previous clerical experience required


• Adheres to all I C.A.R.E. standards


• Ability to speak, read, and write English


• Excellent communication skills - computer proficiency


• Ability to work as a team player


• Ability to multitask, prioritize, and be detail oriented

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.30 - $28.68/Hourly

Grade

SF1140At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.