Department of State Aide 6-E8 - Dearborn #144

State of Michigan; Dearborn (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

State of Michigan seeks a Department of State Aide to assist Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and guide customers through available services and online options.

This full-time role requires accuracy, organization, and timely service. The position supports state benefits eligibility and may involve occasional travel to other branches.

Qualifications

• High school education typically required.
• Experience levels for State Aide grades with defined criteria.
• Ability to review requests and determine eligibility.

Responsibilities

• Review residents' requests and check eligibility.
• Process a variety of transactions and answer questions.
• Guide customers to understand services and online options.

Skills

Customer service

Communication

Data entry

Education

High school diploma

Job description

POSITION DUTIES -

This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. If you like working with people, staying organized, and getting things done accurately and on time, this job gives you a meaningful way to serve your community.

APPOINTMENT TYPE/BENEFITS -

This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

WORK SCHEDULE -

As a Full-Time position, the incumbent(s) will work a varied schedule of 40+ hours per week. Occasional travel may be required for relief assignments at other branch offices.

To be considered for these positions, please be advised that you must be available to work any of the following days/hours during your appointment:

• Monday, Tuesday, Thursday, Friday: 8:30 a.m. – 5:30 p.m.
• Wednesday: 8:30 a.m. – 8:00 p.m.

Employees may be required to work on Saturdays, in accordance with contractual agreements.

MDOSJOBS

Education

Educational level typically acquired through completion of high school.

Experience

• Department of State Aide 6: No specific type or amount is required.
• Department of State Aide 7: One year of experience equivalent to a Department of State Aide 6.
• Department of State Aide E8: Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre‑employment drug test prior to their actual appointment. Due to the nature of work of the Department of State criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

If you are scheduled for an interview based on your application and fail to attend the interview without proper notice (i.e. no call/no show or cancellation without valid reason), you will be removed from the selections process and will be ineligible for consideration of similar positions for the following six months.

Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

Position requires incumbent to be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

As part of the Department of State’s continued efforts to produce secure driver’s licenses and personal identification cards, state law (Public Act 7 of 2008) requires the Department to perform security checks on designated positions. This notice is to inform you that if you are appointed to a Security Checked Position, you must provide proof of U.S. Citizenship and continue to meet the requirements for the duration of the position. Employment may be terminated if U.S. Citizenship cannot be verified by the first day of employment. The following documents may be used to verify proof of citizenship:

• Original certified birth certificate issued by a government unit in the U.S. or U.S. territory
• Valid, unexpired U.S. passport
• Certificate of Citizenship (N-560, or N-561)
• Certificate of Naturalization (N-550, N-570 or N-578)

Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

View the job specification at: http://www.michigan.gov/documents/DepartmentofStateAide_12503_7.pdf

Michigan Veterans Affairs Agency