Department Manager - South Shore Plaza

H&M; Braintree (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

As a Department Manager at a leading retail company, you will lead your team to create an inclusive culture, ensuring operational excellence and a positive customer experience. You will analyze sales, manage budgets, and develop your team while staying updated on fashion trends.

Qualifications

• Strong leader who enjoys responsibility for others.
• Achievement-oriented, motivated by performance and customer focus.

Responsibilities

• Ensure excellent operational & visual experience for the store.
• Analyze and follow up on sales, creating plans to optimize results.
• Responsible for recruitment, onboarding, and performance management.

Skills

Leadership

Analytical

Communication

Customer Focus

Job description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

Job Description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers
• Follow up to ensure your team actively promotes our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department cost-efficiently
• Ensure routines in fitting room and checkout are followed, including transactions, returns, and exchanges
• Ensure all admin routines for people and operations are handled correctly

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers
• Ensure your team provides product and fashion knowledge during customer interactions

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
• Complete performance evaluations and succession planning
• Share knowledge and skills with your team
• Collaborate with in-store Visual Merchandiser team
• Provide and receive feedback to support development
• Plan & schedule your team’s work
• Communicate regularly to motivate and inform colleagues
• Follow procedures, routines, and legal requirements
• Participate in onboarding, training, and development courses

Retail Operations/Visual & Commercial Execution

• Maintain a clean and tidy sales floor and back of house
• Ensure high-quality visual and product presentation
• Maintain stock levels and provide input on allocation
• Manage the full garment cycle and fitting room routines according to standards
• Follow best practices for in-store OMNI services & tech tools
• Maintain accurate price signs following guidelines
• Keep BOH areas organized and safe
• Responsible for opening & closing the store daily

Qualifications - Who You Are

• Strong leader who enjoys responsibility for others
• Ambitious, communicative, supportive, analytical, and capable of working with numbers
• Achievement-oriented, motivated by performance and customer focus