Department Manager (Peoria, IL)

Wingmen V Llc; Quincy (IL); On-site; USD 24,796 - 37,746; Full time

Benefits offered by this job

Competitive salary with monthly bonuses

Comprehensive benefits program

25% discount on food and alcohol for up to 3 people

Job summary

Wingmen V Llc in Quincy, IL is hiring a Manager to oversee Heart of House, Bar, and Hospitality operations. You will be responsible for managing staff, ensuring safety, and driving profitability through effective operations.

Qualified candidates will have two or more years of restaurant management experience, a passion for service, and open availability. A competitive salary range of $18.00 - $27.40 hourly, along with comprehensive benefits, including a guaranteed match to 401(k) contributions, is offered.

Qualifications

• Two or more years of restaurant or hospitality management experience.
• Passion for a fast-paced environment with wings, beer, and sports.
• Open availability, including late nights and weekends.

Responsibilities

• Oversee day-to-day operations of the restaurant.
• Manage and develop Heart of House and Bar Department Teams.
• Analyze restaurant performance and implement improvements.

Skills

Restaurant management experience

Team-focused leadership

Strong communication skills

Motivated self-starter

Education

High school education or equivalent

Job description

Job Details

Location: 6120 Broadway - Quincy, IL 62305

Salary Range: $18.00 - $27.40 hourly

Benefits

• Competitive salary with monthly bonuses
• Comprehensive benefits program including a guaranteed match to 401(k) contributions
• 25% discount on food and alcohol when not working for you and up to 3 others in your party

Responsibilities

All World Wide Wings Manager Responsibilities

1. Heart of House Department Manager

   • Primary responsibility for the Heart of House (HOH) area, management of all food/product matters and HOH staff planning and development.
   • Maintain a safe environment and improve bottom line profitability through appropriate revenue and labor management.
   • Assist the General Manager with overseeing the entire restaurant, supervising day‑to‑day operations on a shift‑by‑shift basis.
   • Develop direct reports by creating action/development plans when necessary.
   • Coordinate with other Department Managers on hiring decisions to ensure growth opportunities for Team Members.
   • Create weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
   • Implement incentive programs and contests for the department and motivate Team Members to participate in all company promotions.
   • Provide regular performance feedback, including timely performance appraisals and development plans.
   • Administer semi‑annual merit increase process.
   • Assist the General Manager with coaching other managers on effective performance management procedures.
   • Utilize World Wide Wings support teams/subject matter experts when necessary or required.
   • Communicate effectively to direct reports through departmental meetings on a timely basis.
   • Ensure all department Team Members have current state required training and permits.
   • Actively look for and identify techniques to attract new guests.
   • Manage the restaurant's Guest Comment program, ensuring food quality complaints are handled promptly.
   • Use the Guest Experience Management (GEM) program to provide feedback to Team Members and adjust procedures for overall satisfaction.
   • Facilitate and ensure adherence to new food product rollouts.
   • Communicate with food vendors, holding them accountable for delivering high‑quality product on time.
   • Ensure menu specs, wall charts, and department specific systems are utilized and adhered to.
   • Analyze restaurant performance tools (GEM, QSCs, audits, P&L) and troubleshoot problems.
   • Create action plans to address issues and follow up with department Team Members.
   • Perform administrative manager functions such as entering invoices, inventory, and end‑of‑day procedures.
   • Monitor department equipment and report repair needs through the facility management system.
   • Operate the department in compliance with all applicable Board of Health and standard food safety practices.
   • Correct BOH and Steritech issues immediately.

2. Bar Department Manager

   • Supervise the operation of the bar department on a shift‑by‑shift basis.
   • Manage all adult beverage matters, including ordering, inventory control, and Responsible Alcohol Service (RAS) compliance.
   • Plan, hire, train, develop and motivate Bartenders and Bar Servers.
   • Maintain a safe environment and improve bottom line profitability through revenue management.
   • Analyze performance tools (GEM, QSCs, audits, P&L) and troubleshoot problems, creating action plans and following up with bartenders and bar servers.
   • Perform administrative manager functions such as entering invoices and end‑of‑day procedures.
   • Monitor all bar equipment, ensuring it is functioning and producing high‑quality products.
   • Facilitate and ensure adherence to new bar product/promotions rollouts.
   • Communicate with beer and alcohol vendors, holding them accountable for timely delivery of high‑quality product.
   • Ensure bar systems (alcohol incident log, bar line check, prep lists) are utilized and adhered to.
   • Communicate areas of opportunity to bartenders, bar servers and management team.

3. Hospitality Manager

   • Supervise the operation of the restaurant on a shift‑by‑shift basis, with primary responsibility for dining room service.
   • Plan hospitality Team Member schedules and development.
   • Assist the General Manager with the execution of the Local Restaurant Marketing program.
   • Create, develop and implement sales building incentive contests.

Qualifications

• Two or more years of restaurant or hospitality management experience.
• Passion and commitment to a fast‑paced environment that includes wings, beer, and sports.
• Team‑focused, championing the success of Team Members.
• Ability to build a loyal, high‑performing team.
• Open availability, including late nights and weekends.
• Highly motivated, self‑directed, and results driven with strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficiency in basic mathematical computations.
• Proven track record of managing multiple priorities in a fast‑paced environment.
• Maintain confidential information; adhere to and enforce company policies, programs, and compliance issues.
• High school education or equivalent required.
• Valid driver’s license to travel between units.
• Satisfactory background check and ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.
• Experience managing a restaurant with a full bar is preferred.
• Ability to create a fun, exciting environment for both guests and Team Members.

Additional Information

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or Franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.