Department Manager GM/HBC - DFW Area

Albertsons Market; Dallas (TX); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Department Manager for the DFW Area. This role involves overseeing store operations, enhancing customer service, and leading a team to achieve sales targets. The ideal candidate will be passionate about retail, capable of implementing effective strategies for inventory management, and dedicated to fostering a positive shopping experience. Join a company that values teamwork and customer engagement, and make a significant impact in a vibrant retail environment.

Qualifications

• Experience in retail management and customer service.
• Ability to train and supervise staff effectively.

Responsibilities

• Manage store operations and ensure customer satisfaction.
• Supervise and train department employees while monitoring productivity.

Skills

Customer Service

Team Management

Sales Techniques

Inventory Management

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Duties And Responsibilities

1. Maintain an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service.
2. Assist customers by making product suggestions and engage in suggestive selling via telephone, intercom announcements, and in-store interactions.
3. Respond to incoming calls, resolve customer complaints, and report to the Store Director as needed.
4. Manage total store operations in the absence of the Store Director.
5. Plan daily operations, monitor production, and ensure profitability.
6. Build displays, rotate stock, discard outdated products, and ensure cleanliness.
7. Implement promotional displays and maintain department standards.
8. Monitor employee productivity, evaluate performance, and schedule staff to ensure coverage.
9. Supervise, train, and assign duties to department employees, including opening and closing tasks.
10. Train employees on store policies, sales, and record-keeping procedures, and identify high-potential employees for advancement.
11. Ensure proper code dating for products and enforce compliance.
12. Handle personnel actions such as interviews, transfers, promotions, and disciplinary actions.
13. Prepare sales and inventory reports, conduct physical inventories, and control inventory levels.
14. Order merchandise, maintain stock levels, and supervise reclamation processes.
15. Control shrinkage and costs, and operate related equipment safely.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail Groceries