Department Manager, Desert Hills

LVMH Group; Cabazon (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

LVMH Group seeks a Department Manager to own department performance, coaching client advisors, and driving store targets. You will develop new and existing clients while building a motivated team and succession plans for the future.

You will lead daily operations, maintain policy rigor, manage inventory, and mentor the team to deliver exceptional client experiences and strong product knowledge across the category.

Qualifications

• Proven experience leading diverse teams to achieve targets.
• Strong communication and interpersonal skills.
• Commercial awareness and ability to drive sales.

Responsibilities

• Lead the team to achieve department and store targets, coaching performance.
• Recruit and develop talent in collaboration with management for succession.
• Drive customer flow and ensure high level of client experience.
• Grow product knowledge and sell through the assigned category.
• Open/close the store and manage daily operations in absence of senior staff.
• Provide onboarding support for new joiners and reinforce company messaging.

Skills

Team leadership

Communication skills

Commercial acumen

Agile mindset

Client-centric

Diversity awareness

Fashion interest

Job description

Role Mission

As a Department Manager, you will take ownership of a department or floor's performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the store's targets. You will support the Store Manager/Director with developing new and existing clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.

Team Management and Development

• Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence
• Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations
• Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact
• Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this
• Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPIs
• Support and develop the team in building long lasting Client relationships leveraging all resources and tools available
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meetings…..
• Provide support and guidance to new joiners ensure their onboarding path is fully completed so, their integration to the company is positive

Client Experience

• Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
• Cultivate a Client centric mindset to always ensure the highest level of Client experience
• Develop the customer database through optimizing data capture rate and integrity

Product

• Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance
• Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc
• Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category

Operations

• Lead the store in the absence of more senior management, opening and closing the store, resolving difficult client, escalating or seeking support where necessary
• Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented
• Maintain inventory and be responsible for inventory management
• Additional duties and management responsibilities as required

Key Requirements

• Proven experience within a similar environment leading diverse people to success
• Effective communication and interpersonal skills, valuing and amplifying diversity
• Strong and demonstratable commercial acumen
• Ability to be agile, creative, and commercial in solution development
• Passion and knowledge of the managed product category
• A Client centric mindset with a passion to exceed expectations
• A committed Team Player, willing to work side by side with the team to lead and influence
• A deep interest in Fashion, Art and Culture

Benefits

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

Compensation

The compensation for this position ranges from $80,000-$100,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.