Department Manager - Café Customer Experience Leader

Safeway; Baltimore (MD); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being: Med/D

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies, through its Starbucks Department Manager role, seeks a customer‑focused leader to oversee daily department operations, support sales and financial goals, and ensure adherence to Starbucks standards. You will coach associates, manage inventory, and maintain food safety across high‑volume periods.

The position emphasizes team development, policy execution, and a strong emphasis on customer experience within a fast‑paced retail environment.

Qualifications

• Experience in cafe/food service operations and customer experience.
• Ability to manage inventory, ordering, and product rotation.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Oversee daily department operations with strong customer service and consistency.
• Support hiring, training, coaching, and development of associates.
• Maintain a customer-first environment and respond to service needs.
• Coordinate daily activities to ensure smooth workflow.
• Maintain calm operations during high-volume periods.
• Implement company and Starbucks programs, policies, and procedures.
• Ensure food safety, sanitation, and product handling standards.
• Manage ordering, inventory, rotation, and storage.
• Support department sales, budgeting, and expense management.
• Maintain communication with vendors and store teams.
• Complete required reporting and administrative tasks.

Skills

Customer service

Coaching & development

Operations management

Team collaboration

Communication

Tools

POS systems

Store ordering tools

Job description

Albertsons Companies, through its Starbucks Department Manager role, seeks a customer‑focused leader to oversee daily department operations, support sales and financial goals, and ensure adherence to Starbucks standards. You will coach associates, manage inventory, and maintain food safety across high‑volume periods.

The position emphasizes team development, policy execution, and a strong emphasis on customer experience within a fast‑paced retail environment.