Department Manager - Birch Run Premium Outlets

Nike; Millcreek Township (Erie County); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading sports brand as a Department Manager at Birch Run Premium Outlets. You will lead a dynamic team in a fast-paced retail environment, focusing on exceptional customer service and team development. Drive performance through effective leadership and operational excellence while fostering a culture of sport and community.

Benefits

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Employee Assistance Program

Qualifications

• At least three years of customer-facing retail or hospitality experience.
• One year of leadership experience.

Responsibilities

• Lead, coach, and inspire your team to deliver exceptional customer experiences.
• Ensure your store is staffed by recruiting, assessing, and onboarding new team members.

Skills

Leadership

Customer Service

Conflict Resolution

Tools

Microsoft Office

Job description

Department Manager - Birch Run Premium Outlets

Join us as a Department Manager - Birch Run Premium Outlets at Nike.

Overview

As a Nike Department Manager, you are the face of NIKE, leading a high-volume, fast-paced environment. Your diverse experience helps guide customers to make the best decisions, focusing on customer service and team leadership. We believe everyone has an athlete within, and you will bring this passion for sport and customer service to life by training your team, implementing our Service Principles, and representing our global culture of sport and community.

Responsibilities

• Lead, coach, and inspire your team to deliver exceptional customer experiences.
• Ensure your store is staffed by recruiting, assessing, and onboarding new team members.
• Equip your team with the necessary tools for success.
• Drive store performance through business results, including sales, customer service, and operational metrics.
• Manage product lifecycle from stockroom to visual merchandising and sales floor.

Qualifications

• At least three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Proven ability to recruit, build, and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to perform physical tasks such as bending, squatting, reaching, climbing, and standing for extended periods.
• Experience with conflict resolution and employee coaching.
• Availability to work mornings, weekends, nights, and holidays as needed.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Accounts and Flexible Spending Accounts after 12 months.
• 401(k), Employee Assistance Program, mental health, financial coaching, and more from day one.
• Paid Time Off and Holiday Pay.
• Discounts on Nike stock through our Employee Stock Purchase Plan.
• Support programs for you and your family.

Additional Information

NIKE, Inc. is committed to diversity and equal employment opportunities. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail