Department Manager - Antelope Valley Mall

H&M; Palmdale (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Department Manager to lead a vibrant team in creating an inclusive and collaborative environment. In this role, you'll oversee the total customer experience, ensuring operational excellence and visual appeal in the store. Your responsibilities will include analyzing sales data, optimizing results, and fostering a culture of teamwork and development. With a focus on fashion trends and customer engagement, you'll play a key role in driving store success and enhancing the shopping experience. Join a company that values diversity and offers extensive growth opportunities within a global community.

Benefits

Staff Discounts

Health Coverage

Wellness Programs

Parental Leave

401K

Commuter Benefits

Voluntary Benefits

Qualifications

• Strong leadership and team development skills are essential.
• Ability to analyze sales and create optimization plans.
• Passion for fashion trends and customer engagement.

Responsibilities

• Ensure an excellent OMNI customer experience in the store.
• Manage team performance and development effectively.
• Maintain high-quality visual and commercial product presentation.

Skills

Leadership Skills

Communication Skills

Analytical Skills

Customer Focus

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Instore Care App

Smart Store

Job description

Company DescriptionJob Description

About the Role

As a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and acting on them.
• Establish & analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up to ensure your team actively promotes our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Manage your department in a cost-efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store.
• Complete performance evaluations and succession planning to support business & team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan & work as a team with the in-store Visual Merchandiser team.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Responsible for the team’s planning & scheduling.
• Maintain regular communication to inform, motivate, and inspire store colleagues—daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements are followed in all areas of the store.
• Participate in relevant onboarding, training, and development courses.

Retail Operations/ Visual & Commercial Execution

• Secure a clean and tidy sales floor and back of house, including stockroom areas.
• Ensure high-quality visual and commercial product presentation with good garment care.
• Maintain good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle—from delivery to presentation—and fitting room routines adhere to standards.
• Follow best practices for in-store OMNI Services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain consistent price signage following global and local guidelines.
• Keep BOH areas updated and organized.
• Responsible for opening & closing the store daily.

Qualifications

• Strong leadership skills, with a passion for responsibility and team development.
• Ambitious, effective communicator, supportive, and analytical.
• Achievement-oriented, motivated by performance and customer focus.

Why You'll Love Working at H&M

• We value diversity and inclusion across all backgrounds.
• We are guided by our 7 core values, celebrating over 75 years of success.
• Access to Colleague Resource Groups for community and networking.
• Inclusive environment encouraging authenticity.
• Opportunities for career growth within a large global community.
• Comprehensive benefits including health insurance, wellness programs, retirement plans, paid leave, and community days.

Additional Information

Compensation: expected base salary range is $24.15 - $28.50 hourly.

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

This job highlights critical responsibilities and may include additional duties at the company's discretion. H&M may pay more or less depending on qualifications, and ranges may be adjusted in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

We offer attractive benefits and extensive development opportunities globally, including staff discounts on all H&M Group brands, and participation in our Incentive Program (HIP). Benefits vary by market and employment type.

Additional perks include staff discounts, health coverage, wellness programs, parental leave, 401K, commuter benefits, and voluntary benefits.

Inclusion & Diversity

H&M is part of the H&M Group, committed to inclusive, diverse, and equitable workplaces. We value a variety of experiences and backgrounds, which enhance our ability to address challenges and serve our global community. We aim for a fair recruitment process and ask applicants not to include cover letters to minimize biases.

Company Description

Our purpose is to liberate fashion for the many, encouraging self-expression. As an H&M colleague, you’ll be empowered to be yourself, take on new responsibilities, learn valuable skills, and pursue your dreams. We foster a culture of inclusion and belonging, seeking colleagues who share our commitment.

Watch our video to learn more: https://youtu.be/niHe1NQ5-rw