DEPARTMENT MANAGER ($10-20M)/SERVICE SCHOOL COMMAND

Navy Exchange Service Command; Great Lakes (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Navy Exchange Service Command is seeking a Department Manager for the Service School Command. This role oversees sales activities in assigned departments, ensures stock levels, displays, and staffing align with sales goals and service standards.

Responsibilities include merchandising, stock replenishment, customer relations, promotional coordination, and staff supervision. The incumbent will operate under NES guidelines, analyze daily sales, and drive department performance.

Qualifications

• Experience in retail sales leadership
• Ability to manage staff and schedules
• Knowledge of merchandising standards and signage

Responsibilities

• Execute department level strategies and policies for retail and mall services.
• Ensure department stock and merchandise are attractively displayed with signing and price markings.
• Lead stock replenishment program for the department.
• Develop and implement customer relations program to meet NES standards.
• Review stock position, trends, and in-stock levels with buyers and store managers.
• Monitor daily sales and support promotions and budgets.
• Control scheduling to align staffing with business needs and payroll.
• Coordinate promotions with store operations and procurement teams.
• Supervise and motivate sales associates and enforce store policies.
• Keep current on retail trends and benchmark practices.
• Provide courteous, proactive service to customers and colleagues.
• Perform duties independently and meet operational goals.

Skills

Retail sales

Staff supervision

Merchandise presentation

Job description

Job Description - DEPARTMENT MANAGER ($10-20M)/SERVICE SCHOOL COMMAND (2600032O)

Job Description

DEPARTMENT MANAGER ($10-20M)/SERVICE SCHOOL COMMAND

Job Number:

2600032O

Organization

Service School Command Pay Range : $42,000 - $65,000

Job Summary:

Manages sales activities in assigned retail and or mall services departments. Ensures department s are appropriately stocked attractively displayed and adequately staffed to achieve sales goals and service standards.

Duties and Responsibilities:

• Responsible for department level execution of retail and or assigned mall services business strategies procedures and policies.
• Ensures department is fully stocked and merchandise is attractively displayed to include effective signing accurate price marking fact tags etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel.
• Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed.
• Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations.
• Reviews department s merchandise stock structure makes recommendations and provides information to Store Divisional Managers Buyers etc. regarding merchandise in-stock position stock assortment product saleability local demand trends and requirements etc.
• Reviews daily sales reports. Recommends initiates markdowns as necessary. Provides input to Store Divisional Managers Store Managers regarding departmental promotions sales goals and budgets.
• Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions.
• Coordinates and implements departmental promotions and sales events with store operations visual merchandising and merchandise procurement associates. Provides post-promotion feedback to Buyers Store Manager etc.
• Supervises trains and motivates assigned sales associates. Ensures subordinate associates are aware of sales goals sales events sales incentive programs store policies etc.
• Keeps current regarding industry market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices. Implements best practices as feasible.
• Carries out policy of courtesy and service recognizing the importance of genuine obvious and active attention required in a retail organization. Exercises tact good manners and courtesy when serving and assisting customers and fellow associates in the performance of duties. Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner.
• Performs independently under the direction of a Store Divisional Manager or Store Manager. Work is reviewed in terms of achievement of operational goals and objectives.

Performs other related duties as assigned

3 YEARS GENERAL EXPERIENCE Experience which was gained in administrative clerical retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for each 9 months of experience. Substitution of 1 year for 1 year in those instances where co-op experience is required of a student as part of the program study. AND 1 YEAR SPECIALIZED EXPERIENCE Progressive experience which provided background in merchandise controls inventory stock record keeping and reports exempt or non-exempt supervisory experience merchandise display and retail promotions or experience in the area of customer relations in an effort to improve sales and maintain operating cost efficiencies.