department manager

The Michael's Companies; Tulsa (OK); Hybrid; USD 60,000 - 85,000; Full time

Job summary

The Michael's Companies in Tulsa is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring execution of selling behaviors, brand standards, and store SOPs.

Responsibilities include coaching and developing team members, providing Manager-on-Duty coverage, managing POS/Self-Checkout, and supporting in-store programs such as Loyalty Rewards, BOPIS, and

Qualifications

• 3+ years retail leadership experience
• Ability to lead and coach teams to deliver high-quality customer service
• Strong organizational and communication skills

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction
• Provide Manager-on-Duty coverage and maintain floor leadership, service standards, and operational continuity
• Oversee POS and Self-Checkout usage and in-store programs like Loyalty Rewards, BOPIS, and Same Day Delivery
• Train, coach, and develop team members through structured onboarding and ongoing skill-building in assigned departments
• Partner to maintain Asset Protection practices and reduce shrink

Job description

Store - TULSA-E 71ST ST, OKThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**