Department Manager

Gymshark; London (KY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Performance-based Bonus opportunity

Funded Healthcare benefit

25 days holiday & Bank Holidays

Contributory Employer pension scheme

Flexible benefits programme

Gymshark Employee Discount & long term

Access to High Street cashback and 100

Financial, Physical and Mental Well‑Be

Enhanced Family Leave package

Funded multi-site fitness membership

Life Assurance

Job summary

Gymshark in London is seeking an experienced Department Manager to lead an in-store team and deliver a best-in-class customer experience. You will drive daily operations, coach a team of brand ambassadors and collaborate with leadership to execute Gymshark’s vision.

The role emphasizes development, performance management, safety, and maintaining store standards in a fast-paced retail environment. Salary offered (£38,500) and comprehensive perks apply.

Qualifications

• Retail management experience in a fast-paced store.
• Ability to inspire and lead diverse teams to achieve store goals and customer excellence.
• Strong communication skills with staff, customers and senior management.
• Customer service expertise and passion for brand experience.
• Aligned with Gymshark values of community, wellness and fitness.
• Ability to monitor KPIs and drive improvement.
• Understanding of sales strategies, promotions and store performance.
• Strong problem-solving to address customer, team or operational issues.
• Excellent time management to prioritise tasks.
• Experience hiring, coaching and developing staff.
• Conflict resolution skills in a fast-moving environment.
• Attention to detail in store presentation, stock and operations.
• Organisational planning of schedules and tasks.
• Knowledge of health and safety policies.

Responsibilities

• Coach and develop an operational team with regular feedback.
• Monitor KPIs and drive productivity, efficiency and stock availability.
• Plan, forecast stock needs and prepare for key trading periods and promotions.
• Ensure health and safety compliance and safe working environment.
• Manage performance conversations and people processes with fairness.
• Collaborate with Store Management to meet business goals.
• Lead floor walks and audits to uphold standards and compliance.
• Communicate clearly with daily huddles and updates.
• Step into wider management responsibilities when required.
• Identify opportunities to improve processes and talent development.

Skills

Retail management

Leadership

Communication

Customer service

Brand values

Performance tracking

Sales & marketing knowledge

Problem-solving

Time management

Team development & training

Conflict resolution

Attention to detail

Organisational skills

Health & safety knowledge

Job description

OVERVIEW:

As a Department Manager at Gymshark, you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.

With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

This position offers a salary of £38,500

WHAT YOU'LL BE DOING:

• Coaching, motivating and developing a high-performing operational team through regular feedback, training and performance management.
• Monitoring operational KPIs and identifying opportunities to improve productivity, efficiency and stock availability.
• Supporting department planning, forecasting stock requirements and ensuring operational readiness for key trading periods, launches and promotions.
• Driving health & safety compliance, including safety checks, risk management and creating a safe working environment for colleagues and customers.
• Conducting investigations, managing performance conversations and supporting people processes with fairness and professionalism.
• Collaborating closely with Store Management and Department Managers to deliver shared business objectives.
• Leading operational floor walks and audits to ensure standards, compliance and operational excellence are consistently achieved.
• Delivering clear communication to your team through daily huddles, briefs and operational updates.
• Acting as a key leader within the store and stepping into wider management responsibilities when required.
• Continuously identifying opportunities to improve processes, develop talent and enhance operational performance.

WHAT YOU'LL NEED:

Essential Criteria:

• Retail management – Experience of working in fast paced retail store managing a team on the shop floor.
• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
• Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.
• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.
• Time Management – Ability to priority tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
• Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
• Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.
• Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.
• Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently.
• Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations.

This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

CLOSING DATE:

Friday 28th August @12pm

BELONGING AT GYMSHARK.

We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [e-mail].

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note:

The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.