Department Manager

Workstream; Fort Mill (SC); On-site; USD 40,000 - 56,000; Full time

Job summary

Pet Supplies Plus — a locally owned franchise operated by MPM Retail Holdings — seeks a Department Manager to lead store operations as MOD, owning an assigned department and driving results in a neighborly, pet-focused environment.

The role emphasizes accountability for inventory, merchandising, customer service, and team development within a franchise-backed store network in the Carolinas.

Qualifications

• Previous retail or customer service experience required; leadership experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to lead team members and hold others accountable to expectations.
• Ability to independently manage an assigned area of responsibility.

Responsibilities

• Effectively lead the store as Manager on Duty and provide direction, coaching, and support to team members.
• Take ownership of an assigned department or business function and ensure expectations are consistently met.
• Monitor results within the assigned area, identify opportunities, and partner with store management on solutions.
• Train and coach team members on procedures related to the assigned area of responsibility.
• Reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assist with onboarding, training, and development of team members.
• Support opening and closing procedures, cash controls, deposits, and back-office responsibilities.
• Support and follow up on daily stocking and down stocking, truck processing, merchandising, inventory accuracy, price changes, animal care, and overall store readiness.
• Maintain standards for cleanliness, safety, security, and store conditions.
• Communicate performance, staffing, operational, and safety concerns to store management.
• Support additional store priorities as directed by the Assistant Store Team Leader or Store Team Leader.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Leadership

Customer service

Communication

Organization

Problem-solving

Teamwork

Flexible schedule

Dependability

Job description

Position Overview-

At Pet Supplies Plus, we believe in providing an exceptional, neighborly experience for pets and the people who love them. As a locally owned and operated Pet Supplies Plus franchise, MPM Retail Holdings depends on strong leaders who support our teams, take ownership of key areas of the business, and help maintain high standards throughout our stores.

The Department Manager is an intermediate leadership position that builds upon the responsibilities of a Shift Supervisor. Department Managers effectively lead the store as Manager on Duty (MOD) while taking increased ownership and accountability for an assigned area of the business, such as inventory management, pet care, merchandising, or another operational priority.

Key Responsibilities-

• Effectively lead the store as Manager on Duty and provide direction, coaching, and support to team members.
• Take ownership of an assigned department or business function and ensure expectations are consistently met.
• Monitor results within the assigned area, identify opportunities, and partner with store management on solutions.
• Train and coach team members on procedures related to the assigned area of responsibility.
• Reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assist with onboarding, training, and development of team members.
• Support opening and closing procedures, cash controls, deposits, and back-office responsibilities.
• Support and follow up on daily stocking and down stocking, truck processing, merchandising, inventory accuracy, price changes, animal care, and overall store readiness.
• Maintain standards for cleanliness, safety, security, and store conditions.
• Communicate performance, staffing, operational, and safety concerns to store management.
• Support additional store priorities as directed by the Assistant Store Team Leader or Store Team Leader.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Leadership Expectations-

Department Managers are expected to take ownership beyond the individual shift. In addition to effectively serving as Manager on Duty, they are accountable for consistent execution and improvement within their assigned area of responsibility.

Department Managers should demonstrate increased problem-solving, follow-up, and leadership capabilities while continuing to develop the skills necessary for broader store leadership.

Qualification-

• Previous retail or customer service experience required; leadership experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to lead team members and hold others accountable to expectations.
• Ability to independently manage an assigned area of responsibility.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

MPM Retail Holdings is an independently owned and operated Pet Supplies Plus franchisee.

MPM Retail Holdings is a locally owned and operated Pet Supplies Plus franchise serving communities throughout North and South Carolina. As an independently owned franchise, we combine the resources and recognition of the Pet Supplies Plus brand with the culture, flexibility, and personal connection of a local business.
We believe great stores start with great teams. Our culture is built around taking care of our Neighbors, supporting one another, maintaining high standards, and creating an environment where team members can learn and grow. We value reliability, teamwork, a positive attitude, and a genuine desire to create great experiences for pets and the people who love them.
We are committed to developing talent from within and providing opportunities for team members to build their careers in retail leadership, store operations, and professional pet grooming. Whether you’re looking for your first job or your next leadership opportunity, MPM Retail Holdings offers the chance to grow with a local company while being part of the Pet Supplies Plus family.