Department Leader - Client Experience Technology

Edward Jones; St. Louis (MO); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid holidays

Job summary

Edward Jones in St. Louis is seeking an accomplished Department Leader, Client Experience Technology to guide multiple delivery teams and shape the technology strategy for the client experience ecosystem.

You will partner with Product, UX, Architecture, Quality Engineering, and business stakeholders to deliver scalable, secure solutions that improve both client and branch experiences. This role offers growth opportunities and a focus on leadership development.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 7+ years of experience leading technology, software delivery, digital product, or related functions.
• Experience leading managers, team leaders, project leaders, or cross-functional technology teams.
• Demonstrated success delivering technology solutions through agile, product-based, or iterative delivery approaches.
• Strong understanding of software development lifecycle practices, technology operations, quality engineering, and change management
• Experience establishing goals, metrics, and accountability structures that drive measurable business outcomes.
• Proven ability to build trusted partnerships, influence stakeholders, and communicate effectively across all organizational levels.
• Ability to lead through complexity, make sound decisions, and develop high-performing, inclusive teams.

Responsibilities

• Lead multiple technology and product delivery teams, aligning priorities, resources, and execution with firm and client experience objectives.
• Develop and execute department strategy, roadmaps, and delivery plans that support digital client experience initiatives and long-term business goals.
• Foster strong partnerships across Product Management, UX, Quality Engineering, Enterprise Architecture, Shared Services, and business stakeholders to deliver high-value solutions.
• Drive continuous improvement in product delivery, operational excellence, quality, usability, reliability, and speed to market.
• Lead, coach, and develop leaders and associates, creating an inclusive environment focused on growth, engagement, and succession planning.
• Establish measurable success metrics and hold teams accountable for delivering client, operational, and business outcomes.
• Ensure adherence to enterprise architecture, risk management, information security, compliance, and change management standards.
• Manage departmental investments and resources responsibly while identifying opportunities to improve efficiency, scalability, and team effectiveness.

Skills

Technology leadership

People leadership

Agile delivery

Stakeholder communication

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

This job posting is anticipated to remain open for 30 days, from 01-Oct-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) .

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Team Overview

At Edward Jones, we are investing in innovative digital experiences that help clients engage more effectively with their financial goals. As a Department Leader, Client Experience Technology, you will lead multiple product delivery teams responsible for building, supporting, and evolving digital solutions within the Client Financial Portal and broader client experience ecosystem.

This role combines strategic technology leadership, product delivery oversight, and people leadership. You will partner closely with Product, User Experience, Architecture, Quality Engineering, and business stakeholders to deliver scalable, secure, and client-focused technology solutions that improve the client and branch experience.

This position offers the opportunity to shape technology strategy, influence enterprise priorities, develop future leaders, and drive meaningful outcomes for clients and the firm.

What You'll Do

• Lead multiple technology and product delivery teams, aligning priorities, resources, and execution with firm and client experience objectives.
• Develop and execute department strategy, roadmaps, and delivery plans that support digital client experience initiatives and long-term business goals.
• Foster strong partnerships across Product Management, UX, Quality Engineering, Enterprise Architecture, Shared Services, and business stakeholders to deliver high-value solutions.
• Drive continuous improvement in product delivery, operational excellence, quality, usability, reliability, and speed to market.
• Lead, coach, and develop leaders and associates, creating an inclusive environment focused on growth, engagement, and succession planning.
• Establish measurable success metrics and hold teams accountable for delivering client, operational, and business outcomes.
• Ensure adherence to enterprise architecture, risk management, information security, compliance, and change management standards.
• Manage departmental investments and resources responsibly while identifying opportunities to improve efficiency, scalability, and team effectiveness.

What Experience You'll Need

• Bachelor's degree or equivalent combination of education and relevant work experience.
• 7+ years of experience leading technology, software delivery, digital product, or related functions.
• Experience leading managers, team leaders, project leaders, or cross-functional technology teams.
• Demonstrated success delivering technology solutions through agile, product-based, or iterative delivery approaches.
• Strong understanding of software development lifecycle practices, technology operations, quality engineering, and change management
• Experience establishing goals, metrics, and accountability structures that drive measurable business outcomes.
• Proven ability to build trusted partnerships, influence stakeholders, and communicate effectively across all organizational levels.
• Ability to lead through complexity, make sound decisions, and develop high-performing, inclusive teams.

What Could Set You Apart

• Experience supporting digital client experiences, customer platforms, portals, or online service channels.
• Experience within financial services, wealth management, banking, insurance, or other highly regulated industries.
• Exposure to product management, user experience, or digital transformation initiatives.
• Knowledge of enterprise architecture principles and large-scale technology ecosystems.
• Relevant industry certifications, technology leadership training, or agile credentials.
• Securities Industry Essentials (SIE) exam or willingness to obtain within established firm guidelines.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?_sft_category=awards-accolades)

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?_sft_category=awards-accolades-en-ca)

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .